This report analyses publicly announced ITMS and BPO contracts in 2018 by region, service types, key verticals, and main vendors. Key findings are:
- The number of ITMS contracts was up sequentially in Q1 2018 by 2% and up year-on-year (YoY) by 67%
- Total contract value (TCV) in ITMS increased sequentially 4% and increased 80% YoY
- North America dominates the ITMS landscape with a 63% share of total ITMS TCV awarded in Q1 2018, and registers a 132% growth in TCV YoY - EMEA holds a 28% share of total ITMS TCV awarded in Q1 2018 and registers a 52% growth in TCV awarded YoY
- Asia Pacific holds a 5% share of total ITMS TCV awarded in Q1 2018, but registers a 37% decline in TCV awarded YoY - ADM and infrastructure outsourcing dominate the ITMS landscape with 23% and 21% share of total TCV awarded in Q1 2018
- Energy and utilities and manufacturing sector contracts displayed strong performance in the ITMS landscape with 17% and 15% share of total TCV awarded in commercial industries in Q1 2018 - The number of BPO contracts grew sequentially in Q1 by 35% and was down YoY by 54%
- BPO contract activity has been intense in Q1 after several quarters of sluggish growth; TCV in BPO increased 187% sequentially in Q1 and grown 270% YoY