WHAT THIS TOP TEN REPORT COVERS
This HFS Front Office Customer Engagement Operations Top 10 Report is an analysis of the major service providers in the customer engagement services landscape. We assessed and rated the capabilities of the leading 25 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall ratings for all 25 participants and the top five leaders for each sub-category. This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strengths and weaknesses.
WHAT YOU’LL KNOW AFTER READING
Readers will gain insight into:
- Who are the leading providers of customer engagement operations services, ranked overall and across key execution, innovation, and voice of the customer criteria
- What are the strengths, development opportunities and capabilities of each of the 25 providers included in the study via detailed profiles
- Notable recent developments and examples of customer case studies
- Major market trends shaping the services landscape and the evolution of customer engagement operations away from traditional labor focused work towards digitally-enabled services using a balance of talent technology
SERVICE PROVIDERS WE DISCUSS
Accenture, Aegis- Startek, Alorica, Arvato CRM, Concentrix, Conduent, CSS Corp, Cybage, EXL, Genpact, HCL, HGS, Infosys, itelbpo, Sitel, Sutherland, Sykes, TCS, Tech Mahindra, Teleperformance, TeleTech, VXI, Webhelp, Wipro, WNS