Massive Savings for Utility Customers
The utility market is moving fast. Three recent developments illustrate the rapid change in the industry: a massive push to promote battery storage in the United Kingdom, public policy changes, and...
View ArticleVoice of The Customer: Microsoft Dynamics Services
The Microsoft Dynamics services market is rapidly maturing but lacks business orientation and strategic mindset. The majority of the current Microsoft Dynamics services market is focused on...
View ArticleThe 2017 AI-Powered OneOffice Premier League Table
WHAT THIS REPORT COVERS Artificial Intelligence (AI) is still a nascent market, yet deployments are starting to scale and will disrupt enterprise applications and service delivery in equal measure....
View ArticleEntering The Age Of Insurance Policy Administration As-a-Service
As an industry, we’ve been writing and talking about legacy technology constraints and challenges for several years in insurance. Carriers have been well aware of the impending expiry dates for their...
View ArticleA Buyers’ Guide to Concentrix
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Concentrix. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only...
View ArticleThe Spectacular Volatility of Cryptocurrencies and the Role of Blockchain
The market cap for cryptocurrencies was $16 billion at the start of 2017. It rose spectacularly by nearly 700% to $110 billion by June 2017, then fell to less than $70 billion by the middle of July –...
View ArticleThe Back Office Is Key to Meeting Digital Expectations
This report summarises the key discussion points and takeaways from a round-table discussion with several business executives from a range of industries. At the round-table, the discussion varied...
View ArticleCitizen-Centered Public Sector Organizations Operate As “OneOffice”
This write-up shares real examples of how state and local government agencies are putting citizen and employee interest at the heart of designing a more effective and efficient way to work and create...
View ArticleHfS Blueprint: Energy Operations 2017
WHAT THIS BLUEPRINT REPORT COVERS The HfS Research Blueprint Report for Energy Operations provides a comprehensive overview of services for the oil and gas industry. This Blueprint looks at business...
View ArticleA Buyers’ Guide to Deloitte
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Deloitte. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only...
View ArticleThe HfS 1-2-3-4 Research Agenda
The HfS 1-2-3-4 Research Agenda serves the real needs of our clients. It aims to deliver impactful knowledge and insights that will help our clients survive and succeed in the VUCA (Volatile,...
View ArticleThe 4 Distinguishing Characteristics of Highly Successful RPA Initiatives
Our research shows that the Robotic Process Automation (RPA) client experience is bi-polar – around 60% the RPA adopters were satisfied, but RPA did not meet or barely met the expectations for the...
View ArticleHfS Blueprint: Application Testing Services 2017
WHAT THIS REPORT COVERS The journey toward the As-a-Service Economy, or Digital Transformation, the transition from systems of record to systems of engagement, is as complex as it is cumbersome to...
View ArticleHfS Blueprint: Digital Technology Strategy and Consultancy Services
WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS Digital Technology Strategy and Consultancy Services Blueprint Report provides a market overview and evaluation of the 21 largest providers operating...
View ArticleClik here to view.
The Thirteen Smart Technologies Shaping Industry 4.0
Three industrial revolutions have shaped our industrial processes. In the first industrial revolution, labor-centric production processes were mechanized through the use of water and steam power. The...
View ArticleHfS Blueprint: Embedded and Semiconductor Engineering Services
WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS Embedded and Semiconductor Services Blueprint Report provides a market overview and evaluation of the leading service providers in this space. This...
View ArticleConcentrix Study: Managing Digital Customer Engagement
Companies across all industries are learning the importance of using customer experience (CX) as a brand differentiator. At the foundational level, doing this well means aligning the entire...
View ArticleHow Illinois is designing citizen-centric operations for better service
Illinois is on the path to improving its care of children through the Department of Children and Family Services (DCFS). It’s ripe for change and impact on children and families by providing better...
View ArticleCreating Great Digital Customer Experiences with OneOffice
Companies across all industries are learning the importance of using customer experience (CX) as a brand differentiator. At the foundational level, doing this well means aligning the entire...
View ArticleInfographic: Creating Great Digital Customer Experiences with OneOffice
HfS Research teamed up with Concentrix for an in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework. We surveyed 154 buyers of enterprises with over $1...
View Article
