EMEA Contract Landscape Analysis 2017
This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers. Key findings are: EMEA accounted for 35% of the...
View ArticleHfS Hot Vendors: Q2 2018
The HfS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice (read "Introducing the HfS Hot Vendors"). In the rapidly changing space...
View ArticleMaking Blockchains Real with EY’s Paul Brody
HfS discussed the promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for Blockchain at EY. Paul’s...
View ArticleDigital Strategy Needs to Be Enabled with Technology Lifecycle Management
The business and technology environment is polarized on supporting customers preferring to engage with businesses using interactive digital technologies. In some industries these digital forms of...
View ArticleInfographic: Make Digital Your Core Strength - North America drill down
HfS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the worst – for tomorrow. This study, designed...
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India’s ER&D center leadership is slipping and needs urgent attention
Five reasons why the growth of Indian ER&D captives is slowing down The Indian ER&D sector is growing at a good rate. In 2017, the Indian ER&D sector grew by 12%. In comparison, IT...
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Genpact aims for high-end SCM market with Barkawi, but will it learn from...
Genpact acquired Barkawi Management Consultants in a move to bolster its Supply Chain Management (SCM) talent and domain expertise. The injection of high-end and onshore consulting talent bodes well...
View ArticleInfographic: Make Digital Your Core Strength - Retail industry drill down
HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the worst – for tomorrow. This study, designed...
View ArticleHow to Avoid Your Looming Machine Learning Crisis
This research highlights the rising prominence of machine learning (ML) as an enterprise capability, juxtaposed with the surfacing challenges surrounding ML development itself. Technology giants and...
View ArticleStakeholders' Digital Agendas Are Shaping the BPO Top 50
One of the most powerful forces driving BPO market changes over the past five years has been the shifting importance of offshore and labour arbitrage as a value lever to outsource. Some of our latest...
View ArticleHFS Blueprint Report: Software Product Engineering Services
WHAT THIS BLUEPRINT REPORT COVERS The 2018 HFS Software Product Engineering Services Blueprint Report provides a market overview and evaluation of the leading service providers in this space. This...
View ArticleInfographic: Make Digital Your Core Strength - Europe drill down
HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the worst – for tomorrow. This study, designed...
View ArticleHFS Top 10 RPA Products 2018
The rise of RPA is nothing short of spectacular. It has captivated the attention of digital operations executives with the promise of cost-savings beyond labor arbitrage, cost avoidance by extending...
View ArticleFORA Leadership Insights: Steve McCrystal, Vice President GBS of AstraZeneca
Just like its Cambridge-based neighbour, Arm Limited (see the interview with Arm’s CFO, Tim Pullen), AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the...
View ArticleInfographic: Make Digital Your Core Strength - Insurance drill down
HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the worst – for tomorrow. This study, designed...
View ArticleSolve Engineering Challenges to Avoid Autonomous Technologies Winter
The use of autonomous technologies is a megatrend that excites both technical and business people alike. What are its prospects and what inhibits its wide-scale adoption? In this POV, we leverage the...
View ArticleInfographic: Make Digital Your Core Strength - APAC drill down
HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the worst – for tomorrow. This study, designed...
View ArticleThe HFS FORA Summit: Cambridge 2018 - The State of Digital Operations
In July 2018, HFS hosted its 19th summit for enterprise operations and IT leaders in Cambridge, UK at the home of one of the United Kingdom’s most celebrated universities. This academic location,...
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AI in HR Is a Matter of How, Not If
One of the most controversial areas in which artificial intelligence (AI) is gaining traction is human resources (HR). There are use cases for AI across the whole spectrum of HR functions, from...
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HCL Hurdles Wipro into 4th Place – but for How Long with the Alight Deal?
Perhaps, given the tumultuous past few years that the major Indian outsourcers have just been through, rally racing would be a better analogy than Formula 1. But, if we’re to pause for a second and...
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