Simplification Drives As-a-Service in Life Insurance
Simplification is at the core of the As-a-Service construct—an operational and technical state for flexibility and scalability that can quickly respond to market movements and business needs. The...
View ArticleNASSCOM 2016: The Era of Unsettlement Is Upon Us
The HfS Leadership team went all in on the 2016 NASSCOM Inda Leadership Forum (ILF) in Mumbai with 4 presentations and panels, dozens of meetings with industry leaders from providers and clients,...
View ArticleStrategic Analysis of Outsourcing Deals Announced in January 2016
This is the January 2016 edition of our outsourcing deals analysis. In January of 2016, we came across the details of 39 large deals in the public domain. This PoV analyzes those deals for the key...
View ArticleNGA Goes on a Crash-Diet to Survive in the As-a-Service Economy
We have witnessed countless situations in which clients have been crippled by outdated HR technology platforms that fail to provide adequate or easily accessible employee and payroll data to...
View ArticleIt’s Time for the End of Average BPO
Baseline performance metrics, cost per FTE, utilization models, spans of control, delivery center layouts, bell-curved performance reviews, even the very idea of an FTE are central to the legacy model...
View ArticleCyber Watch List: AimBrain Brings Behavioral Security to Mobile
AimBrain, with an interesting biometric/behavioral approach to user authentication and cyber security readiness, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security...
View ArticleThe Principles of Business Process Partnering
Business Processing Outsourcing (BPO) has been, by many measures, a consistently successful innovation in enterprise service delivery that has matured over the last twenty years. In fact, only 13% of...
View Article“Can Do” IT Underpins the As-a-Service Economy
The last 3 years have seen fundamental changes in the expectations and attitudes towards IT and IT services, by all organizations major stakeholders: customers, employees and executives. In this...
View ArticleWelcoming our Robotic Security Underlings
TalkTalk Telecom Group plc, a major telecoms provider in the UK has become a poster-child for improved security operation. This past October of 2015, in a clear case of cyber security influencing brand...
View ArticleHfS Webinar: Delivering Cyber Security and Trust-as-a-Service
Is your enterprise secure inside and out? And are you ready for the damage to your brand if it isn't? Webinar host Fred McClimans of HfS along with Chris Moret of Atos and Philippe Trouchaud of PwC...
View ArticleIt’s Not Just the Data: Truven Adds Talent to IBM Watson Health
Truven Health Analytics, the latest in a series of healthcare and life sciences industry acquisitions at IBM brings in an incredible amount of data—operational and financial data from over 750...
View ArticleAccenture Pushes Envelope on Testing Services with Artificial Intelligence
For many organizations, testing services remain a secondary concern when setting strategic IT goals or embarking on transformation projects. However, as more organizations accelerate their journeys...
View ArticleHfS Engineering Services Top 20
Welcome to the inaugural edition of HfS Engineering Services Top 20. In this study, we define the scope of engineering services outsourcing, analyze the structure of the engineering services industry,...
View ArticleHfS Webinar: The Virtual Workforce - How RPA Liberates People
What will the future of RPA look like? Experts from HfS Research and Blue Prism and guests Prof. Leslie Willcocks (London School of Economics) and Prof. Mary Lacity (University of Missouri) share their...
View ArticleWhat it Takes to be a Broker of Capability in Engineering Services
In the emerging As-a-Service Economy, engineering services are becoming a core offering to fuel expertise and capability through new forms of IT and Business Process outsourcing. For enterprises that...
View ArticleOptimizing the Intersection of Intelligent Automation and Manual Work
Much of the discussion around Intelligent Automation is focused on the notion of fully automating or robotizing process steps. Yet, many complex IT projects continue to require large-scale manual work....
View ArticleBringing Operational Analytics to RPA
The scope of and competitive intensity within the HfS Intelligent Automation Continuum keeps constantly expanding with new market entrants as well as new capabilities from existing participants that...
View ArticleOmnichannel Customer Experience: Moving Beyond the Hype
One of the hottest buzzwords in discussions about customers today is the ubiquitous and nebulous term “omni-channel.” The contact center industry has adopted this phrase developed in sales and applied...
View ArticleCyber Watch List: PassFort Cranking Up the FinTech Compliance Engine?
PassFort, a startup in the KYC/AML and onboarding workflow market, is added to our Cyber Watch List as an emerging player in the Digital Trust and Security market. Undertaking digital transformation...
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Why Don’t Banks Have Their Analytics Figured Out?
The banking and financial services (BFS) industry has typically been thought of as one of the most advanced users of data and analytics. BFS companies were early adopters of data-driven models to do...
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