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Accenture’s earnings confirm the industry’s expected struggles—and offer a...
The COVID-19 outbreak will transform the world and shake every industry, including IT and business services. While many providers operate on multi-year contracts and can be confident of some continuing...
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Leap on new F&A priorities and expectations
Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic HFS analysts recently conducted a webinar with senior executives from Genpact and Cardinal Health to...
View ArticleHFS Highlight: Accenture bolsters cloud talent pool with Gekko acquisition
At a time when enterprise investment plans have come screeching to a halt, the appetite for cloud services has - in contrast - increased significantly. The growth, primarily fuelled by a desperate need...
View ArticleHFS Highlight: PwC generates EX value with a data-driven framework
A connected employee experience is the fundamental building block of the organization, but how do you solve for perceived gaps in experience and establish quantifiable value along the way? PwC is...
View ArticleHFS Highlight: Atos scoops up AI-Driven Detection and Response firm Paladion
Over the next 12 months we can expect enterprise investment in cybersecurity services and solutions to increase sharply, in contrast to decreased spending in core IT and technology spending as a result...
View ArticleHFS Highlight: Infosys positions BCP planning as a competitive differentiator...
COVID-19 hit the global manufacturing sector hard as factory production halted across geographies. Manufacturers are forced to provision remote operations, virtual workforces, and supply chain...
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Go beyond RPA with integrated automation to enhance operations transformation
Attaining success and scale with automation is a challenge for many enterprises. HFS is working with Pega to profile integrated automation journeys and the importance of a holistic approach to process...
View ArticleEmploy flexibility and integrity to woo enterprises with cultural affinity
One of the hardest things to do as an IT service provider is to differentiate. HFS analysts sit in on hundreds of briefing calls a year in which we hear about a supplier’s services. The remarkable...
View ArticleProviders must shore up cloud talent in a $305+ billion market opportunity
Cloud computing enabled businesses across the globe to rapidly switch to remote and decentralized operating models. While the switch was easier for some than others, the transition has settled a major...
View ArticleGet inspiration on data monetization from Ellie Mae and Persistent’s...
HFS expects the US mortgage market to be worth nearly $3 trillion in 2020, the second-largest annual volume in US history. Over 43% of processed mortgages flow through Ellie Mae, a cloud-based mortgage...
View ArticleDisruption not duct tape is the key for mortgage transformation.
If you’re satisfied with incremental advances in mortgage processing, read no further. Earlier this year, HFS wrote about how emerging technologies such as artificial intelligence (AI) and process...
View ArticleCISO’s must carefully assess Accenture’s cyber spending spree
With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver against new market demand. The trick for...
View ArticleBalance cost and quality for agile apps market success
Over the past three months, we’ve conducted plenty of client reference calls to understand how the agile software services market is evolving and what “good” looks like from a client’s perspective....
View ArticleHFS Highlight: Persistent Systems and IBM expand Cloud Pak collaboration
Increasingly, barriers to cloud adoption don’t come from an absence of enterprise appetite. Instead, there are specific industry challenges that must be overcome before businesses can see ROI. To...
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Use integrated automation to align your employee and customer experiences
How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX Your employees’ and customers’ experiences are inherently linked, whether or not you’ve made efforts to align...
View ArticleHFS Highlight: Kofax Announces Trade Finance Solution Framework built on its...
It’s often said that money makes the world go round. In which case trade finance is the oil that keeps that money merry go round moving. According to the WTO, over 80% of international trade is...
View ArticleInfosys weathers the economic downturn winning a huge digital transformation...
Infosys won a landmark deal with Vanguard, a global asset management firm for technology, operations management and optimization, and digital transformation of Vanguard’s defined contribution (DC)...
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HFS Highlight: Cognizant's appetite for business outcomes in the food...
Today’s food and beverage service enterprise leaders seek support for maximizing business outcomes and taking advantage of opportunities within their deeply connected and complex ecosystem. Yet...
View ArticleModernize and transform your business with low-code/no-code development
Low-Code/ No-Code (LCNC) services are rapid visual application development services that enable developers to easily and quickly create new applications that meet business needs. LCNC is transforming...
View ArticleHFS Top 10 Travel, Hospitality, and Logistics Service Providers 2020
WHAT THIS TOP TEN REPORT COVERS This Travel, Hospitality and Logistics (THL) Top Ten 2020 examines the services landscape for how the leading 20 providers are supporting and enabling THL companies....
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