HfS Blueprint Report: Procurement As-a-Service 2016
WHAT THIS BLUEPRINT REPORT COVERS The 2016 HfS Research Blueprint Report for Procurement As-a-Service provides a unique overview of the rapidly changing market for procurement outsourcing services....
View ArticleEngineering Services Outsourcing Trends in Q3 2016
Every quarter we bring you our research and analysis of available financial results of leading global engineering service providers, engineering service outsourcing deals, mergers and acquisitions, key...
View ArticleThe Era of Cognitive Is Changing the Notion of Service Agents
The pace of change and innovation driving the need for Intelligent Automation (IA) capabilities is astounding. Our inaugural HfS Intelligent Automation Blueprint research has outlined how many of the...
View ArticleWelcome to the world of Office
OneOffice is when the needs and experiences of the customer are front and center to the entire business operations. The old barriers between corporate operations functions (often referred to as...
View ArticleManaging Security to Achieve Digital Trust in 2017
Success as a digital business depends on the ability to deliver digital trust—a good working experience underpinned by the security of knowing that data and other sensitive information are protected...
View ArticleAtos Buyer's Guide
WHAT THIS BUYER'S GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO service provider Atos. Within this guide, we analyze Atos's core offerings, financials, strengths, weaknesses and...
View ArticleMarket Index Q4 2016 - Update
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2016. It provides: A revenue performance review of the leading service providers...
View ArticleHHS Summit at Harvard: Moving Toward the OneOffice Endgame
Health and Human Services (HHS) agencies are dealing with some of the most difficult issues that face society—issues such as poverty, mental illness and child abuse. At the same time, these agencies...
View ArticleAre Automotive OEMs Spending Enough on R&D?
In our first sector report on the R&D expenditure trend analysis of the automotive industry we analyze the financial results of twelve leading automobile OEMs (original equipment manufacturers) in...
View ArticleThe 2016 RPA Premier League Table – Transformation Comes to the Fore
We are seeing the exponential growth of the Intelligent Automation deployments setting in. However, this growth occurs largely below the radar as the market communication and stakeholder management...
View ArticleThe 5 Things Clients Are Demanding from Salesforce Services Providers
We have spoken to approximately 30 enterprise buyers, to support the Salesforce Services Blueprint Report, 2017. Here we highlight the top five things that clients are demanding in their Salesforce...
View ArticleThe 5 Things Leading Salesforce Services Providers Focus on
Service providers have been busy investing in talent, tools, service development, and geographical expansion since we published the Salesforce Services Blueprint Report, 2015. Here we highlight some of...
View ArticleIntelligent Automation in HR Services and Solutions
Intelligent Automation (IA) is likely the HR Technology capability area that has recently progressed the furthest in the shortest time. This PoV explores advances in IA related to HCM and HR...
View ArticleHfS Blueprint Report: Digital Marketing Operations 2016
WHAT THIS BLUEPRINT REPORT COVERSThe 2016 Digital Marketing Operations Blueprint presents a comparative analysis of the innovation and execution capabilities of service providers in this market. The...
View ArticleIn 2017, Will Banks Break the Siloes to Better Serve Customers?
For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the forefront. We outline some trends that will define...
View ArticleDefining the Digital OneOffice Organization
WHAT THIS BLUEPRINT REPORT COVERS HfS defines how the Digital OneOfficeTM is becoming the operations framework for the emerging organization that has fully embraced digital business models, enabled...
View ArticleHow are PLM Service Providers Developing their PLM Capabilities?
Product Lifecycle Management (PLM) Services is a growing market as there is a renewed interest from manufacturing companies. PLM service providers are developing their strategies and making investments...
View ArticleHfS Blueprint Report: Capital Markets Operations
WHAT THIS BLUEPRINT REPORT COVERS The 2017 Capital Markets Operations Blueprint presents a comparative analysis of the innovation and execution capabilities of key service providers in this market. The...
View ArticleHfS Blueprint Report: Salesforce Services 2017
KEY MARKET DYNAMICS Most buyers are just starting to consider analytics solutions, and talking to their service provider about options. Basic dashboards are common. As the Salesforce Wave Analytics...
View ArticleStrategic Analysis of 2016 Energy & Utilities Outsourcing Deals
The new US government is expected to bring significant policy changes impacting the Energy & Utility (E&U) Industry, although it is unclear what the Trump administration’s specific goals are...
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