Ten Recommendations for Salesforce Service Buyers
Mature enterprises are increasingly considering Salesforce applications, or Salesforce clouds, to support their complete customer engagement process. There is less focus on individual cloud...
View ArticleAction for Salesforce Service Providers
In The 5 Things Leading Salesforce Services Providers Focus On, we highlighted some of the key areas that leading Salesforce services providers are focusing on to continue to drive differentiation in...
View ArticleThe Blockchain Equation: Need = Use Case + Comparative Cost
Blockchain will change business, but the change won't be equal across all areas. Despite the hype around blockchain, there are several areas where other alternative solutions are a better fit than...
View ArticleHfS Industry Trends and Analysis – Energy Overview and Services Opportunities
In this report HfS Research identifies the key dynamics of the Energy industry and the characters that will shape the IT and BPO services market trends in 2017: The Energy Landscape, Stakeholders and...
View ArticleServices In 2017 At 2.9% Growth, But Likely To Be Revised Down As Politics...
This market primer provides our latest size and forecast for the Business and IT Services market. We include a split between traditional IT services and our “As-a-Service” categories for both the IT...
View ArticleWhy You Need To Care About IBM Watson’s Ecosystem
The emerging IBM Watson Services ecosystem is complex. Every enterprise that wants to get started with AI has/is/will consider Watson due to its sheer reach and range of cognitive capabilities and its...
View ArticleThe Rise of Supplier Relationship Management
In our recent research, including facilitated discsussion at the HfS Summits, and 10 one-on-one interviews, business, sourcing, IT, and operations executives recognize the strategic value of building...
View ArticleTech Mahindra Buyers Guide
WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO and BPO service provider Tech Mahindra. Within this guide, we analyze Tech Mahindra's core offerings, financials,...
View ArticleNASSCOM ILF: The Digital OneOffice - Getting Ahead of Today's Disruption
We are now making that final shift from the traditional global sourcing model to intelligent operations. In a few months, we won’t be talking nearly as much about automation and digital technology as...
View ArticleWho are the leading PLM Software Providers?
Product Lifecycle Management (PLM) is an emerging area for digital manufacturing as enterprises are realizing the value of PLM implementation and are taking a closer look at both PLM software and PLM...
View ArticleHfS Blueprint Snapshot: RPA Providers
WHAT THIS BLUEPRINT SNAPSHOT REPORT COVERS In the 2017 RPA Blueprint Snapshot we cover the innovation in service delivery with a focus on RPA, Cognitive Computing, and AI. The aim is to drive a more...
View Article11 Ways to New Procurement As-a- Service Heights
We took the pulse of the fast evolving Procurement As-a- Service market in our 2016 Blueprint and found a market characterized by increasing automation, procurement technology platforms that make...
View ArticleThe HfS Blueprint Guide to Predictive Capabilities in HCM Systems
WHAT THIS BLUEPRINT REPORT COVERS This Blueprint Market Guide covers predictive capabilities emerging within HCM systems (aka HR systems of record). Both solution providers and customers have proceeded...
View ArticleThe 2017 Digital OneOffice Premier League
As HfS Research the concepts within the OneOffice™ Framework, we believe it essential to evaluate how service providers’ emerging capabilities are stacking up, not just in each distinct category, but...
View Article9 Recommendations for Procurement As-a-Service Buyers
The rise of procurement technology platforms altered procurement processes. Our 2016 Procurement As-a-Service Blueprint shows the impacts of procurement technologies’ rise; buyers express a growing...
View ArticleWorkday Services: Industry Sector Focus Emerging
Workday and its main service providers have focused on horizontal selling, with little emphasis on industry sector flavors in services and solutions in the past few years. Buyer enterprises have been...
View ArticleDelivery Location Announcements by Service Providers & Global In-House...
Q4 2016 was yet another impactful quarter for delivery location moves. We tracked the announcement of 63 new or expanding centers (excluding Product and Engineering R&D centers). Service Providers...
View ArticleThe 2017 HfS Blueprint Agenda: Making the Intelligent OneOffice™ Real
Our 2017 research theme is all about “making it real,” where we explore real experiences in breaking down legacy silos and mindsets inhibiting change, where enterprises and their partners are placing...
View ArticleHfS Blueprint Report: Managed Security Services 2017
WHAT THIS BLUEPRINT REPORT COVERS The 2017 Managed Security Services Blueprint presents a comparative analysis of the innovation and execution capabilities of 13 key service providers in this market....
View ArticleIT Infrastructure Management Services in the Post-Digital World
This report provides a new perspective on the IT Infrastructure Management Services Market by splitting the market into three categories - legacy outsourcing, progressive outsourcing and As-a-Service....
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