A Buyers' Guide to Conduent
This is a comprehensive buyer focused analysis of BPO and Document Outsourcing service provider Conduent. Within this guide, we analyze Condent’s core offerings, financials, strengths, weaknesses and...
View ArticleA Buyers' Guide to Cognizant
This is a comprehensive buyer focused analysis of IT and BPO service provider Cognizant. Within this guide, we analyze Cognizant’s core offerings, financials, strengths, weaknesses and strategy. HfS...
View ArticleUSG Boral Greasing the IT Wheels With Focus on Business Outcomes
In the HfS Blueprint Report: SuccessFactors Services 2016, we outlined trends in service delivery and profiled thirteen of the leading service providers in this dynamic market segment. SuccessFactors...
View ArticleInside the Patient Experience Design Thinking Workshop with Lawrence General...
Lawrence General Hospital (LGH) wants to better understand the members of its community before, during, and after an experience that includes their hospital. Situated just outside of Boston, this...
View ArticleHolistic Security in Healthcare Operations Means Scrutinizing Your...
This POV is for healthcare business operations leaders at healthcare providers, payers, and risk-bearing organizations who are currently outsourcing or considering outsourcing. It includes As a service...
View ArticleHfS Industry Trends and Analysis – Utilities Overview and Services Opportunities
In this report HfS Research identifies the key dynamics of the Utility industry and the characters that will shape the IT and BPO services market trends in 2017: Recommendations to Service Buyers The...
View ArticleBots in HR - time to get with the program
This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff. Early examples from HR Tech vendors are highlighted, as...
View ArticleHfS Emerging Market Guide: IBM Watson Services
The Watson assets are available for enterprises to license and use the same way you would engage with any other IBM software application or service offering. Also, like with the others, technology...
View ArticleRedwood gets under the hood of the OneOffice
Amidst the blurred discussions around RPA, organizations are starting toward the OneOffice™. While the direction of travel is starting to become clearer, we still lack clarity on the building blocks...
View ArticleDelivery Location Announcements by Service Providers & Global In-House...
We tracked 82 new moves announced this quarter. 34 Services providers reported they were building or expanding new centers and shutting down two; 42 global in-house centers (GICs) reported they were...
View ArticleIntelligent Automation in Telecom Operations
In HfS Research’s Blueprint Report Intelligent Automation 2016, we highlighted that “intelligent automation (IA) is one of the most disruptive developments our industry is facing. The market...
View ArticleA Buyers' Guide to Accenture
This is a comprehensive buyer focused analysis of Technology and Outsourcing services provided by Accenture. Within this guide, we analyze Accenture's core offerings, financials, strengths, weaknesses...
View ArticleA Buyers' Guide to Hexaware
This is a comprehensive buyer focused analysis of Technology and Outsourcing services provided by Hexaware. Within this guide, we analyze Accenture's core offerings, financials, strengths, weaknesses...
View ArticleHfS Engineering services Top 20: Leading Engineering Service Providers 2016
Welcome to the 2016 edition of HfS Engineering Services Top 20. In this study, we define the scope of engineering services outsourcing, analyze the structure of the engineering services industry, and...
View ArticleA Buyers' Guide to Teleperformance
This is a comprehensive analysis of outsourcing services provided by Teleperformance. The Buyers' Guide offers a view of the services capabilities of Teleperformance. It includes: Strategy,...
View ArticleA year in hindsight: How we perform work is being redefined before our very eyes
The way we get work done is being completely redefined before our very eyes. The rapid onset and maturity of smart automation and cognitive technologies is completely changing how organizations operate...
View ArticleA Buyers' Guide to Capgemini
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Capgemini. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only...
View ArticleInfosys looks to AI to reenergize its business value to clients
If you are a current or potential client of Infosys -- or wondering how automation and AI are being considered and incorporated into enterprises today -- here's a view of the Infosys approach to it...
View ArticleBlockchain Basics: Q&A For Services Buyers
If you want to know what blockchain is and how it could be relevant to your business, this is the time to dive in and explore it. Blockchain’s particularly relevant to interactions and relationships...
View ArticleIPsoft’s Amelia can provide the Digital glue between Front and Back Offices...
Amidst all the hype and confusing marketing propaganda surrounding Robotic Process Automation (RPA), it felt like a breath of fresh air listening to customers talk about their genuine experiences with...
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