HfS Blueprint Report: Design Thinking In The As-a-Service Economy 2017
What this Blueprint Report Covers: The use and impact of Design Thinking in services engagements as it takes shape as an integral part of business operations and outsourcing solution and service design...
View ArticleMarket Index Q1 2017
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017. It provides: A look at the key events and activities that impacted the market...
View ArticleMaking Cognitive Real: The Transformation of Service Agents
As organizations are progressing toward the As-a-Service Economy with a dual mandate to drive down cost while increasing business agility, service delivery is ever more taking center stage when...
View ArticleAccelerating Time-To-Value In Your Big Data Mosaic
Every business leader wants to see results and business value from their analytics investments. However, ROI on big data projects is rarely immediate, with the level of effort typically taken in...
View ArticleA Buyers Guide to WNS
This is a comprehensive buyer focused analysis of BPO service provider WNS. Within this guide, we analyze WNS’s core offerings, financials, strengths, weaknesses and strategy. HfS also provides its...
View ArticleStrategic Workforce Planning: Stuck in Second Gear – and What HR Tech Vendors...
This POV explores the potentially significant value that Strategic Workforce Planning ("SWP") solutions can deliver to organizations once vendors and customers address three recommended actions. In the...
View ArticleHow Integrated Security Improves Digital Customer Experiences
In today's interconnected environment, where customers want to be able to work with you safely without sacrificing speed or effectiveness, security is the lynchpin of great customer experiences. In...
View ArticleIs Infosys stretching past the growing pains?
A couple of years ago, with a change in leadership including Vishal Sikka coming in as CEO, Infosys wanted to address the challenges in its internal processes. These challenges arose over a period of...
View ArticleEngineering Services Outsourcing Trends Q4 2016
Every quarter we bring you our research and analysis of available financial results of leading global engineering service providers, engineering service outsourcing deals, mergers and acquisitions, key...
View ArticleThe HfS Blueprint Guide to Industry 4.0 Services
WHAT THIS BLUEPRINT REPORT COVERS The understanding of Industry 4.0 and its impact on the manufacturing industry as Industry 4.0 is becoming an integral part of operational performance, and...
View ArticleDXC – Changing the Name Alone Won’t Halt the Nose-Dive
April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology. This is a crucial event in the services industry, not only because it isn’t often a “new”...
View ArticleCustomise First - Digital OneManufacturing
One of the biggest challenges being grappled with by manufacturers in the fourth industrial revolution or Industry 4.0 is the ability to provide mass customize and produce for one customer economically...
View ArticleState of the Outsourcing, Shared Services, and Operations Industry 2017
The outsourcing and shared services market has been in a seemingly endless state of flux – with the current market more muddled than ever before, organizations struggling to cope with competing...
View ArticleA Buyers Guide to IBM
This is a straightforward buyer focused analysis of GBS and Technology Outsourcing Services of IBM Global Services. Within this guide, we have analyzed IBM's core offerings, financials, strengths,...
View ArticleA Buyers Guide to Conduent
This is a comprehensive buyer focused analysis of BPO and Document Outsourcing service provider Conduent. Within this guide, we analyze Condent’s core offerings, financials, strengths, weaknesses and...
View ArticleA Buyers Guide to Cognizant
This is a comprehensive buyer focused analysis of IT and BPO service provider Cognizant. Within this guide, we analyze Cognizant’s core offerings, financials, strengths, weaknesses and strategy. HfS...
View Article9 Recommendations for Procurement As-a-Service Buyers
The rise of procurement technology platforms altered procurement processes. Our 2016 Procurement As-a-Service Blueprint shows the impacts of procurement technologies’ rise; buyers express a growing...
View ArticleWorkday Services: Industry Sector Focus Emerging
Workday and its main service providers have focused on horizontal selling, with little emphasis on industry sector flavors in services and solutions in the past few years. Buyer enterprises have been...
View ArticleHfS Blueprint Report: Utility Operations 2017
WHAT THIS BLUEPRINT REPORT COVERS The HfS Research Blueprint Report for Utility Operations provides a comprehensive overview of services for the utility industry. This Blueprint looks at business...
View ArticleA Buyers' Guide to IBM
This is a straightforward buyer focused analysis of GBS and Technology Outsourcing Services of IBM Global Services. Within this guide, we have analyzed IBM's core offerings, financials, strengths,...
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