HfS Blueprint: Travel and Hospitality Customer Engagement Services
MARKET DYNAMICS In HfS’ first Blueprint focused solely on the Travel and Hospitality industries, we analyze the innovation and execution capabilities of 16 providers whose services offer support for...
View ArticleA Buyers' Guide to Genpact (2017)
WHAT YOU’LL KNOW AFTER READINGThis is a comprehensive buyer-focused analysis of Genpact. This guide will enable buyers of outsourcing services to make better-informed sourcing decisions to not only...
View ArticleA Buyers' Guide to Wipro (2017)
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Wirpo. This guide will enable buyers of outsourcing services to make better-informed sourcing decisions to not only...
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IP Development at the Forefront of Engineering Services Go-to-Market
Embedded and Semiconductor Engineering Services is a growing market as there is a renewed interest from the applications of connected systems, i.e., Internet of Things (IoT). Embedded and semiconductor...
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Why are enterprises still clueless about unstructured data?
Technology is now changing much faster than an organization’s ability to adapt to it. For example, digital technology is creating anomalies in data that we have yet to fully learn how to identify and...
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AI will shift the balance of power to the mega ISVs
The current market for Artificial Intelligence (AI) enabled services is not confined to lower level Machine Learning like recommending websites or products. Neither is it distorted by offerings such as...
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Accelerate Data Strategy to Drive Business Outcomes
The message at HfS’ Future of Operations Summit in Chicago earlier this month was loud and clear. When advancing toward Digital Transformation or the OneOffice, as we prefer to call it, clients don’t...
View ArticleBlueprint Snapshot: Energy IT Services, 2017
WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology...
View ArticleBlueprint Snapshot: Banking and Finance IT Services, 2017
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital...
View ArticleHfS Blueprint: Enterprise Blockchain Services
MARKET DYNAMICSDistributed ledger technologies, including blockchain, promises to fundamentally change and disrupt business models, potentially as significant as the internet itself. HfS recognizes...
View ArticleSumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?
What’s happened? Major Japanese financial services conglomerate, Sumitomo, has announced an unprecedented RPA initiative with savings claimed to be in the hundreds of millions of dollars. However,...
View ArticleThe Power Of A Generative Ecosystem in Health and Human Services
“It takes a village to raise a child.” And these days, it takes a network of villages – an ecosystem – to generate new levels of impact on people’s well-being. While tapping into the incredible...
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Crafting Great Customer Experiences - Cisco’s Story
As an example of a OneOffice journey underway, Cisco saw an opportunity two years ago to transform the business, in large part using automation to take out costs and improve efficiencies, in turn...
View ArticleBlueprint Snapshot: Healthcare and Life Sciences IT Services 2017
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital...
View ArticleBlueprint Snapshot: Insurance IT Services, 2017
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital...
View ArticleIt Takes a Village: Smart Ecosystem Approach to Manage ER&D Challenges
The importance of new product development (NPD) for enterprises can hardly be over-emphasized. If enterprises want to excel in new product development, they need to solve their engineering, research,...
View ArticleBlueprint Snapshot: Manufacturing IT Services, 2017
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology...
View ArticleBlueprint Snapshot: Utilities IT Services, 2017
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology...
View ArticleBlueprint Snapshot: Travel, Transport, and Logistics IT Services, 2017
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology...
View ArticleBlueprint Snapshot: Public Sector IT Services, 2017
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology...
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