Blueprint Snapshot: Telecom IT Services, 2017
WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology...
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Navigating the AI Hype with a Clearer Segmentation
Buyers are clear in that they don’t buy RPA, AI, or blockchain off the shelf but, and they instead aim to procure an outcome. Therefore, the industry has to move beyond technology-centric narratives...
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2018 Poised To Be the Tipping Point for Enterprise Mobility in Insurance
Insurance carriers have continued to focus on diversifying channel strategies to reach and engage with customers in the last few years. Mobility is increasingly becoming an intrinsic part of most...
View ArticleA Buyers’ Guide to Arvato Bertelsmann
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Arvato. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only...
View ArticleA Buyers' Guide to Fujitsu
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Fujitsu. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only...
View ArticleA Buyers’ Guide to Hinduja Global Solutions (HGS)
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Hinduja Global Solutions (HGS). This guide will enable buyers of outsourcing services to make better informed sourcing...
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Five-Pronged Strategy for More Holistic Security in Energy & Utilities
The increasing attacks and vulnerabilities in the world’s critical infrastructure call for action now, or the disaster of disruption of the energy supply is inevitable. For the oil and gas and utility...
View ArticleHfS Blueprint Report: Procurement As-a-Service 2017
WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS Research Blueprint Report for Procurement As-a-Service provides a unique overview of the rapidly changing market for procurement outsourcing services....
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Blue Prism Hits £1bn Market Value, but is it Sustainable?
It’s got to be one of the most significant milestones to date in the rapid adoption of Robotic Process Automation (RPA), that industry pioneer Blue Prism is now a £1bn ($1.3bn) market cap company....
View ArticleA Buyers' Guide to HCL Technologies
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of HCL Technologies. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to...
View ArticleA Buyers’ Guide to Unisys
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Unisys. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only...
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Emerging AI Use Cases in Financial Services
Amidst all the noise and hype around Artificial Intelligence (AI) it is hardly surprising that buyers are massively confused as to what the impact of AI for running their operations will be. Many lack...
View ArticleRe-Imagining CX for First Class Traveler Experiences
The bar for customer experience has been raised across the board, but no industry seems to have attracted more attention lately than travel and hospitality. Customer service issues that have received a...
View ArticleMarket Index Q4 2017
WHAT THIS REPORT COVERS This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2017. It provides: A revenue performance review of the...
View ArticleTaking the Robots out of Humans – A New Liberation in the Anvil
Automation technologies are more about liberating humans - or to be more specific, improving the engagement level and quality of their tasks, than challenging their daily bread. In a way, the automated...
View ArticleHfS Research Blueprint Agenda 2018
The HfS Research Blueprint Agenda 2018 serves the real needs of our clients. It aims to deliver impactful knowledge and insights that will help our clients survive and succeed in the VUCA (Volatile,...
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Can Genpact Pivot from Operations Execution to Digital Innovation?
Like so many of its peers in the business services industry, Genpact has undertaken a brand refresh, complete with new logo and “Transformation Happens Here” mantra. If one thing is resoundingly clear...
View ArticleBlueprint Snapshot: Banking and Financial Services Digital Consultancy
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client...
View ArticleHfS Blueprint Report: Healthcare Business Operations 2017
WHAT THIS BLUEPRINT REPORT COVERS In the 2017 HfS Healthcare Business Operations Blueprint, we cover themes in Business Process Services, focusing on Business Process Outsourcing and the 8 "Ideals" of...
View ArticleWhy Banking and Financial Services is the Most Mature Sector for RPA and AI...
All industries face the dual pressure of lowering operating costs while driving revenue growth. Traditional banks and financial services firms perhaps feel this pressure more acutely as they continue...
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