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Five Value Drivers For Aerospace Engineering Services
We are observing a tectonic shift in the business and technology landscape of the aerospace industry. As a result, aerospace OEMs and tier-1 and/or -2 suppliers are increasingly looking for business...
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Telcos: Co-Innovate to Create and Replenish Evaporating Revenue
Telcos must co-innovate with partners to create new data-driven revenue streams. The global telecommunications sector is struggling to define its next chapter in terms of where new revenue streams will...
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Is the Infrastructure Services Market Doomed?
It’s easy to push the doom and gloom narrative for the infrastructure services market—we’ve been talking about if for a long time—but the mists have started to clear, enabling us to build a clearer...
View ArticleA Buyers' Guide to WNS
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of WNS. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only...
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Retailers Seek Omni-channel CX with Digital Customer Engagement Strategies
There may not be another industry in quite as much tumult as retail at this moment. As we analyze in our HfS Retail Customer Engagement Services Blueprint, the retail space is bifurcated:...
View ArticleMarket Index Q1 2018
WHAT THIS REPORT COVERS This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2018. It provides: A revenue performance review of the...
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Genpact and Lease Accelerator Diffuse the Lease Accounting Compliance Time Bomb
F&A Services are desperately seeking a significant shift in value proposition. CFOs are no longer focused solely on cost reduction. Labor arbitrage is tiring out and providing diminishing...
View ArticlePublic Sector Contract Analysis for 2017
This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure. Key findings are: 1. Public sector was the major consumer in the ITO-BPO...
View ArticleUsing cognitive tech to connect customers to business operations
Creating an engaging customer experience is more readily achieved by embedding increasingly sophisticated digital and cognitive technologies into the very fiber of an organization’s processes, from its...
View ArticleHfS Hot Vendors: Q1 2018
The HfS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice (read "Introducing the HfS Hot Vendors"). In the rapidly changing space...
View ArticleHfS Blueprint Report: Internet of Things Services 2018
WHAT THIS BLUEPRINT REPORT COVERS This report is built on detailed analysis of 27 leading Service Providers’ Internet of Things / Digitalization businesses, and of over 50 interviews with their...
View ArticleHfS FORA New York: are we just kicking the can of job elimination down the road?
The HfS FORA event in New York focused on actions enterprises must take to understand the importance of these change-agents and emerging technologies, and how to apply them to their businesses...
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A simple guide to avoiding poor quality IoT service providers
In April 2018, we published an HfS Blueprint report on IoT services. As part of the research, we interviewed clients who had experience of working with the 27 service providers we reviewed; we wanted...
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Amazon has reinvented Procurement and forces you to change with it
Amazon has created a de facto standard for purchasing experiences: simple, easy, and accommodating to the user. Many people wonder why buying at work should be so different from buying as a consumer....
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More de-Vishalization for Infosys! But… does this benefit its clients?
When Infosys changes direction, it really does change direction! It’s been barely three years since we saw Vishal Sikka take the company down a hybrid “products plus services approach”. Now the new...
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How to survive when your IT skills become irrelevant
The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future...
View ArticleInfographic: 7 ways to stay relevant as an IT leader
The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future...
View ArticleInfographic: 6 ways to succeed as an IT professional
The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future...
View ArticleHfS Industry Blueprint: Banking and Financial Services Operations 2018
WHAT THIS BLUEPRINT REPORT COVERS We are ten years on from the global financial crisis and Banking and Financial Services (BFS) firms across the globe are still struggling to drive growth and profit....
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How Blockchain will disrupt procurement
Blockchain has the potential to disrupt procurement as we know it, by unsettling its commerce and transaction foundations. This has become a hot topic, but: what is real; what is hype? And what...
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