HP Enterprise Blueprint Results 2014-2015
HfS has collected in one report the individual profile pages on HP Enterprise Services covering 8 different HfS Blueprints from 2014 and 2015. Included here are: Trust As-a-Service (Winner's Circle),...
View ArticleWNS Blueprint Results 2014-2015
HfS has collected in one report the individual profile pages on WNS covering 9 different HfS Blueprints from 2014 to 2015. Included here are: Utilities BPO (High Performer), Insurance As-a-Service...
View ArticleIBM Buys IRIS Analytics To See Into The Future of Fraud
IBM has just announced the acquisition of German analytics firm, IRIS Analytics. Analytics acquisitions aren’t new for IBM of course; it has invested an estimated $17B+ in analytics alone in recent...
View Article2016 HfS Blueprint Methodology
Based on market feedback, HfS has updated its methodology and layout of our highly recognized and valued Blueprint reports for 2016. In this PoV, we have outlined the new methodology, the new service...
View ArticleThe HfS Blueprint Methodology Explained
Based on market feedback, HfS has updated its methodology and layout of our highly recognized and valued Blueprint reports for 2016. In this PoV, we have outlined the new methodology, the new service...
View ArticleThe Paris Climate Agreement Is Ripping up the Operating Model for Energy Firms
The last month of 2015 was a very significant one for the world, with Paris setting the stage of the largest international climate conference ever. The world's leaders had come together to tackle the...
View ArticleLoop AI Advances Intelligent Automation Continuum Toward Deep Learning
HfS has stated repeatedly that we believe that the notion of Intelligent Automation is evolving along a continuum of overlapping yet complementary automation approaches. This continuum is advancing...
View ArticleFrom the Ashes of HRO Comes HR As-a-Service
The HRO market is evolving. The combination of more rigorous demands from buyers and the introduction of disruptive cloud-based HCM platforms have changed the nature of HR service provision. No longer...
View ArticleHfS Blueprint: Design Thinking In The As-a-Service Economy
The HfS Blueprint for Design Thinking in the As-a-Service Economy is the first application of the HfS Blueprint methodology in the business process and IT services market for this approach in client...
View ArticleAnalyze Re Pushes Actionable and Accessible Data To De-Risk Reinsurance
Reinsurance decision-making for risk pricing and portfolio optimization has traditionally relied on the ‘gut intuition’, relationships and experience of the underwriting team, with executive...
View ArticleAs Onus Switches from Labor to Digital, How Will Service Providers Perform in...
The fact that the market continues on a downward trajectory, in spite of growing interest in digital transformation and the shift to As-a-Service IT and business services paradigms, shows how much has...
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Managing the Transition Toward Systems of Engagement
The journey toward the As-a-Service Economy, the transition from systems of record to systems of engagement, is as complex as it is cumbersome to complete. The tendency of analysts and pundits to...
View ArticleIBM’s Video Spending Spree Continues with Ustream
IBM has been making a series of radical – and rapid - acquisitions as it attempts to differentiate its focus on Cloud solutions, in addition to analytics and cognitive applications and services. One of...
View ArticleMercer’s Innovation Hub Raises the Bar in Sourcing Talent
The ability to find and nurture talent has always been the cornerstone of great organizations. At no time has this been more applicable than at present. Organizations are increasingly automating the...
View ArticleGeofluent Introduces Multi-Lingual to Multi-Channel
Last week Lionbridge Technologies, a language translation and marketing services company, announced a broadening of its real-time translation platform Geofluent with an offering that brings automated...
View ArticleStrategic Analysis of Digital Outsourcing Deals in 2015
We heard a lot about digital transformation of enterprises and digital strategies and service offerings of service providers in 2015. We decided to go beyond noise and analyze actual 2015 deals data...
View ArticleMRO As-a-Service: Shift to As-a-Service Economy Changes the Value Prop
This report builds on a number of Soundbites that HfS published in 2015 on HfSResearch.com that examined how addressing MRO as an integrated business process empowers the global process owner (in most...
View ArticleHfS Blueprint Report: Pharmaceuticals Industry-Specific BPO
This HfS Research Blueprint: Pharmaceuticals Industry–Specific BPO Blueprint, looks at the evolution of Pharma BPO to “As-a-Service”—a market that is increasingly agile, collaborative, and...
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What Does a Tier 1 BPO Service Provider Look Like Today?
When asked recently, “What does a Tier 1 BPO service provider look like today?” we realized that the definition is evolving and building on what it has been for the last decade or more. To HfS...
View ArticleXerox Aims to Get Fit With a Split
Xerox has announced its intention to split into two separate, independent public companies—continuing a trend of separation and divestment that HfS has seen across the IT and business services world in...
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