Minimize the "soul-crushing" work in Tax Management using AI at scale
AI is Nascent, New, Hard… and Inevitable. The “why” and “what” of AI have largely been defined… now it’s getting to the hard task of “how.” Most enterprises realize that the risk of not investigating...
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Go big or … specialize. Chris Caldwell chats on contact center convergence
Contact centers are alive and well, but they have changed immensely over the last few years and are still evolving. The next generation of contact center firms doesn’t reflect the legacy world of...
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Leadership teams have a vital role to play in the future of talent—they must...
There is an imminent talent crisis facing most enterprises. At one end of their business, teams are facing existential change as large portions of their work are automated away or replaced entirely...
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Avoid IoT project pitfalls and deliver business value from the outset
Providers are rapidly moving toward end-to-end IoT (Internet of Things) solutions, fueled by expanding ecosystems of partnerships. Your IoT strategy must have the same ambition that we’re seeing in the...
View ArticleBlockchain can underpin your gig economy model ensuring you don’t face...
If there’s one thing that’s clear, the gig economy has hit global markets with force. While the recent Uber IPO and the subsequent protests from drivers are still in the headlines, the reality is that...
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Navigate the talent crisis with crowdsourcing, or fall behind the pack
By now, we all know that the ever-accelerating evolution of technology means new waves of talent are in constant demand. This relentless shifting of the labor market has created a generation of...
View ArticleEffective innovation hubs must make a clear link between cool tech and...
On its journey to co-locate, co-innovate, and co-create, Infosys unveils another Innovation hub in Raleigh, bustling with fresh talent HFS Research attended Infosys’ 2019 Analyst Meet in Raleigh,...
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Want to elevate CX with integrated automation? Start with the humans
Findings from our latest executive roundtable Elena Christopher, Melissa O’Brien, Phil Fersht A recent HFS study of 590 global 2000 enterprises found that the top strategic and operational...
View ArticleThe HFS Hot Vendors Q2 2019
The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging...
View ArticleEMBRACE DIGITAL TECHNOLOGIES AND DATA-DRIVEN CULTURE TO DRIVE SUPPLY CHAIN...
In 2012, Amazon filed for a patent named "Method and system for anticipatory package shipping" that explained the shipment of one or more items to a geographical area "without completely specifying...
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Shed complacency and innovate your CX—guidance from design leaders
Most companies are trying to put the customer at center stage, but there’s too much confusion, and there are too many over-hyped buzz words, especially in the big banks. A holistic front-to-back...
View ArticlePharma firms must look to Cognizant’s growing capabilities as it invests in...
In the noisy and hyper-competitive IT services market, it pays to be clear. However, being clear to the market doesn’t seem to be on Brian Humphries to-do list. In previous analysis, we examined how...
View ArticleIndustrial and High-Tech leaders must take Capgemini’s growing capabilities...
The intense consolidation in the services industry continues with old rivals Altran and Capgemini downing their weapons and opting for the sweaty embrace of a merger instead. Already touted by both...
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UK energy suppliers must decide: Will they play the cost game or focus on...
HFS’ Industry Blueprint: Utility Operations 2018 report found that executives’ priorities are split two ways. Thirty percent see growing bottom-line profit as the key business priority, while 23% go...
View ArticleProcess industry transformations must find a unique way of being agile
Failing fast is not a luxury that process industries can afford. Intense capital requirements, rigorous quality assurance (QA) processes, to name only 2 challenges, mean that all sectors of the process...
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The Undercover Analyst: Back by unpopular demand, featuring real analysis!
We’re moving away from the relentless political satire in recent weeks (Hey, we’re only human!). We recently caught sight of an animated discussion on the future of Facebook’s new cryptocurrency at a...
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Funding is flooding into insurtech startups—use them to drive innovation
For years now, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate. Customers finally understand the benefits...
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Service providers must look at Alibaba Cloud as their next strategic partner
Since the Trump administration, poor ol’ China has come under heavy economic and political fire. But that hasn’t stunted the nation’s growing influence, particularly in the tech scene. Part of this...
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Insurers must leverage change agents to offer live-time insurance
The insurance industry is ripe for disruption as consumers seek new and innovative ways to insure risk. While for many of the large carriers, basic digitalization is already enough of a headache, for...
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Telcos should specialize IoT offerings for customer segment to succeed
With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected around the globe. Because connectivity is a critical factor to manage all these devices,...
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