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Take a “People-First” Approach for Omnichannel Success
Consumers’ increasing expectation for seamless shopping, whether in store or online, is challenging retailers to transform their operational models to support a true omnichannel experience. In order...
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Trailblaze a path to your customer-centric OneOffice experience with these...
HFS Research developed the Digital OneOffice and key imperatives of a OneOffice strategy that can help enterprises design and create successful transformational experiences. We use this model to...
View ArticleHFS Top 10: Cloud Migration and Management Services 2019
What this Top 10 Report covers The 2019 HFS Top 10 Cloud Migration and Management Services report examines how service providers are evolving their offerings and capabilities in the highly...
View ArticleEuropean Salesforce services clients should consider Persistent Systems as a...
Salesforce Platinum partner Persistent Systems continues its carefully targeted acquisition journey around the world. In June 2019, Persistent Systems announced its intention to acquire Youperience...
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How to scale-up enterprise IoT programs in five steps
The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices and trillions of dollars of value...
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Enterprise Leaders must take a "Show me the Money" approach while Buying AI...
Fewer than 10% of organizations have scaled intelligent automation investments enterprise-wide beyond pilots and POCs Enterprises are struggling to go beyond POCs and pilots to make progress on...
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Industry leaders must look to modern innovators for their cybersecurity...
Industry leaders cannot underappreciate the value of modern innovators for their cybersecurity defense, or risk embarrassing security breaches from remote workers! Industry leaders must constantly...
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LEVERAGE 3D PRINTING FOR MANUFACTURING OPERATING MODEL TRANSFORMATION
In the HFS Industry 4.0 value chain, we identified 3D printing as a core technology component for Industry 4.0. Often called “additive manufacturing,” 3D printing has typically been used for rapid...
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Sharpen your swords - Fill your disruptor sized cybersecurity gaps today!
As the number and variety of cybersecurity challenges continue to grow for the modern enterprise, so does the understanding that security is a top priority, regardless of your industry. Gone are the...
View Article(Real) Holograms: If you’re about to miss the boom, here’s what you need to know
The limits of what 2D technology can achieve by mimicking 3D have been reached, whether it’s 3D TVs, augmented reality (AR) (like the unprecedentedly popular Pokémon Go), or virtual reality (VR)...
View ArticlePatient Data is valuable and vulnerable - the healthcare industry must...
Gone are the days of wearing wristwatches to merely tell the time. Smart connected devices have made a huge public impact and people are widely accepting them as a part of life. Smartphones and MP3s...
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Sharpen your swords and fill your disruptor-sized cybersecurity gaps today!
As the number and variety of cybersecurity challenges continue to grow for the modern enterprise, so does the understanding that security is a top priority, regardless of your industry. Gone are the...
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CISO’s must beef up defenses after Landmark GDPR fine for British Airways
For years now, GDPR has been hanging over the heads of senior executives. But HFS’ research indicates that instead of taking action, the C-Suite was adopting a wait-and-see policy, largely to see how...
View ArticleService providers ignoring sustainability are fast becoming laggards
It’s fair to say the sustainability services space is not mature—if it exists at all. Sustainability consulting prowess lies with the likes of McKinsey, but you’ve got to do some real digging through...
View Article“Straight to digital” is not doomsday for smart service providers. Genpact...
Part 1 of the two-part interview series with Genpact’s CEO and Chief Strategy Officer The traditional offshoring-driven labor-intensive outsourcing model is finding its bottom (and fast) as...
View Article“Straight to digital” is not doomsday for smart service providers. Genpact...
Part 2 of the two-part interview series with Genpact’s CEO and Chief Strategy Officer The traditional offshoring-driven labor-intensive outsourcing model is finding its bottom (and fast) as...
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“Solv-e” your workforce models, or miss out on untapped talent
Every enterprise needs to rethink how they source talent—or risk falling behind. A cursory glance at what makes well-known digital disruptors tick should tell us one thing: The way we build...
View ArticleHFS Enterprise AI Services Top 10 Report
What this Top 10 Report covers This HFS Enterprise AI Services Top 10 Report examines the part service providers are playing in the rapidly growing AI landscape. The report examines 21 service...
View ArticleThe HFS HOT VENDORS Q3 2019
The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging...
View ArticleYou need orchestration to scale attended automation. That’s why Automation...
Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees a much-needed injection of orchestration alleviating the inevitable chaos...
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