Clik here to view.
Enterprise leaders must learn from the key priorities of Cognizant:...
To compete effectively with its peers, Cognizant is focusing on building proprietary products The HFS Research team attended Cognizant’s APAC Advisory Summit in Singapore on August 29-30, 2019. The...
View ArticleClik here to view.
Insurers: Explore blockchain to cut crippling claim administration costs
The complexity of insurance means the claims process relies on efficient collaboration among a range of organizations and individuals. The chain of communication necessarily involves the customer and...
View ArticleSuccessFactors services providers and users: Get these five things right for...
In the HFS Top 10 SAP SuccessFactors Services, 2019 report, we spoke with 15 service providers and more than 30 client references. From that research, we gleaned the top five critical success...
View ArticleLearn these key differentiators that Alight gains from its acquisition of NGA...
Creating a leading, global HR service provider Hot on the heels of its purchase of Appirio’s Workday practice, Appirio’s Alight has announced its acquisition of HR and payroll expert NGA Human...
View ArticleClik here to view.
Use the combined power of human-focused design, data, and intelligent...
The highest performing companies in the Global 2000 want to use customer experience (CX) as an enterprise growth driver. But siloed data, a lack of speed and agility to implement new ideas, and a...
View ArticleThe HFS HOT VENDORS Q3 2019
The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging...
View ArticleClik here to view.
Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices...
A consulting-driven approach from service providers is imperative for the success of enterprise AI A recent HFS study found that, contrary to high expectations, enterprises can achieve only...
View ArticleClik here to view.
The secret to automation success is using the right tools in the right way;...
Robotic process automation (RPA) is not a panacea; it’s a software tool. It’s outstanding at automating standardized processes using structured data via screen capturing and database connections....
View ArticleITMS AND BPO CONTRACT ANALYSIS Q2 2019
Rising outsourcing contract numbers: In Q2 2019, the number of contracts increased by 4% YoY and 35% compared to Q1 2019. The total contract value (TCV) and annual contract value (ACV) in Q2 2019...
View ArticleClik here to view.
AI-infused whisky? What’s next?! Consider AI’s potential for mass customization.
Swedish house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft Azure coupled with data science expertise from...
View ArticleClik here to view.
Insurers must embrace the IoT predict-and-prevent model and grow profit margins
The insurance model leaves insurers with the burden of repair and replacement pay-outs—it’s a high-risk industry. Pressure on margins is increasingly making insurance a cut-throat game. Ultimately,...
View ArticleClik here to view.
Change the game with verticalized AI: NIIT Technologies’ unique play as a...
Enterprise AI leaders must focus on verticalized AI solutions Enterprise adoption of the Triple-A Trifecta of AI, analytics, and automation, is likely to peak in the next two to five years. A...
View ArticleClik here to view.
Accenture’s cybersecurity acquisitions add capability in the US and boots on...
Accenture’s 2019 cybersecurity firm acquisitions are a testament to the organization’s strategies to be a leading provider of end-to-end critical security in the US and to increase its footprint in...
View ArticleClik here to view.
Infosys BPM acquires Eishtec to bolster its OneOffice offering
The “outsourcing” market, as we know it, is changing at a faster pace than ever, and it is aligning with the Digital OneOffice. In many forward-thinking organizations, organizational silos around the...
View ArticleHFS Top 10 Internet of Things (IoT) Service Providers 2019
What this Top 10 Report covers HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape. We assessed and rated the IoT...
View ArticleClik here to view.
Mphasis is the IT industry's hidden gem - Enterprise leaders must not skip...
Market forces have combined to create a lucrative business environment for ambitious mid-tier IT services firms. While the largest IT services providers vie for big-ticket engagements and footprint...
View ArticleClik here to view.
Mphasis is the IT services industry's hidden gem - Enterprise leaders must...
Market forces have combined to create a lucrative business environment for ambitious mid-tier IT services firms. While the largest IT services providers vie for big-ticket engagements and footprint...
View ArticleHexaware’s Mobiquity acquisition should change your digital design partner...
In June 2019, Hexaware announced its acquisition of design and technology services firm Mobiquity for a cool $182 million. A couple of months on we wanted to see how this has played out. Is it just...
View ArticleHCL is going toe-to-toe with major IT services firms and winning: Enterprises...
HCL has picked up some seriously big wins over the past few years, with double-digit growth for the last 10 years helping the firm nudge above Wipro in global revenues earlier in 2019. At a couple of...
View ArticleWipro is redefining how clients navigate digital services: Enterprise leaders...
One of the major defining characteristics of the IT services market for the past decade has been traditional firms’ ability to reinvent themselves as digital. The challenges are myriad. First, the...
View Article