Insurance customers must evaluate SE2 for both innovation and execution with...
SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. These decisions represent the company’s...
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Awakening the sleeping giant: Google Cloud must strike now if it’s to take on...
The cloud wars have been raging for well over a decade now, with AWS swiftly becoming the dominant force in the market (see Exhibit 1). In our previous analysis, we’ve discussed how the Google Cloud...
View ArticleHFS Top 10 ServiceNow Services 2019
What this Top 10 Report covers The 2019 HFS Top 10 ServiceNow Services report examines how service providers are evolving their offerings and capabilities in the highly competitive ServiceNow...
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Leverage IoT to bring humanity back to healthcare
Over the past few years, the healthcare service providers such as hospitals and healthcare centers have launched several digital initiatives to improve the customer experience primarily in the...
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The New Era of Sustainability Services
Part 1: Providers must unlock all their capabilities if they want to play in the sustainability services game Three eras of sustainability services have brought us to where we are today: corporate...
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Providers must unlock all their capabilities to play in the sustainability...
Three eras of sustainability services have brought us to where we are today: corporate social responsibility (CSR), understanding sustainability’s value, and now, business reengineering. We spoke...
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The SAP S/4HANA migration 2025 deadline looms—make a plan
SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward. Enterprise leaders must have a plan, or they face the...
View ArticleSustainability serves the whole enterprise—providers must be equally holistic...
We spoke with Justin Keeble, an MD leading the sustainability arm within Accenture Strategy, about the past, present, and future of sustainability services—a still undefined space that is growing...
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Cybersecurity is everyone’s problem: Leaders, build up your ecosystems and...
You could produce a bible-length dossier on cybersecurity. Indeed, HFS’ State of Cybersecurity survey in 2018 found that it’s on everyone’s radar, but that there is also a damning lack of skills, too...
View ArticleKeep an eye on AR, VR, and MR technologies as tech firms turn them from...
Artificial intelligence (AI) is on the cusp of introducing major efficiencies not only to enterprises’ digital environments but also to their physical environments and operations. Leading the trend...
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In the early days of enterprise AR and VR, look to your peers’ pioneering use...
As HFS outlined in our recent POV on advances in AR and VR technologies, these technologies are rapidly shedding their reputations as consumer-focused gimmicks and are making themselves increasingly...
View ArticleInfosys clients must race to exploit their provider’s untapped sustainability...
Infosys, as an enterprise, has been recognized by the UN for its sustainability. Its clients must now push Infosys to translate this internal corporate social responsibility (CSR) prowess and its...
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State-sponsored hacking is on the rise according to the former head of...
Sir John Sawers, the former head of MI6, spoke at the Digital Transformation EXPO in London in 2019. During his keynote, he explained that global state-sponsored cyberthreats are expanding in number...
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You should think big with quantum computing!
The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A compelling reason to pay attention to it is...
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Industrial executives must clarify their ambitions for cognitive and ML...
HFS’ 2019 State of Industry survey results portray total confusion surrounding cognitive technologies and machine learning (ML) in the “industrial” space of manufacturing and energy (including oil...
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Need to address unstructured data challenges with RPA? Combine it with...
Agnostic ABBYY marks its territory as the intelligent capture specialist in end-to-end process automation. Waaay back in the robotic process automation (RPA) olden days of 2017, HFS released our...
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Industrial IoT cybersecurity rests on integrating digitally native and legacy...
As Industry 4.0 cements itself in enterprise strategies, the industrial sector must come to terms with an Achilles’ heel. The internet of things (IoT) is proving to be a pioneering change agent for...
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Enterprise leaders must rethink how they source talent. Wipro and Topcoder...
Enterprises and service providers have perfected the traditional labor arbitrage model for sourcing technical talent. Outsourcing has been the core model for bringing in the skills and experience,...
View ArticleTen years after, ten years onward: HFS Research Agenda 2020
We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next decade. You may recall that last...
View ArticleHFS Top 10 Life Science Services 2019
WHAT THIS TOP TEN REPORT COVERS The HFS Top 10 Life Science services report examines the role service providers play in the dynamic Life Science industry. We assessed and rated the Life...
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