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RPA software vendors: squelch the rhetoric and get down to helping your...
As part of the data input into our recently released RPA Software Top 10 2020, we conducted a customer experience (CX) survey with 255 RPA superusers hailing from enterprise and partner organizations....
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Leverage engineering support services to drive digital engineering...
In its 2018 strategic review, Nasscom mentioned that ER&D (Engineering research and development) and product development continued to be its fastest-growing segment at 12.8% (FY 2018 growth over FY...
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Use design thinking to build your integrated AI, analytics, and automation...
The latest HFS survey (December 2019) on the state of integrated automation, which covered the Triple-A Trifecta of AI, automation, and analytics, showed that 45% of enterprise leaders (see Exhibit 1)...
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Executives salivating at nearshore opportunities must pick locations carefully
If there’s one thing recent HFS data is telling us, it’s that European businesses are keen to spend more on external services (see Exhibit 1), bucking the global trend of a bleaker appetite. While...
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As challenger banks’ profits fail to match their growth, incumbents must...
Incumbent banks, the traditional and often brick-and-mortar brands that have dominated banking for decades, have been threatened for some time that they’ll fall at the hands of challenger banks. The...
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Concentrix’s marketing solutions meet manufacturing execs’ needs, but they...
As Concentrix pushes its position in the market for manufacturing sales, marketing, and aftermarket services, it will face not only competing executive priorities for cost and customer experience but...
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Process mining emerges as your gateway drug to OneOffice finance transformation
Reflections from HFS F&A Leadership Roundtable, London Any finance leader who has undertaken finance transformation knows that doing so is difficult and time-consuming. It requires careful...
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If you want success with machine learning-enabled analytics, don’t boil the...
Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale Banking and financial services (BFS) firms continue to invest in technology-enabled...
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Finance leaders must adopt these five key AI transformation levers
The banking, financial services, and insurance (BFSI) industries must evolve their AI approach to survive the next wave of disruption Modern finance is a complex and highly competitive industry. BFSI...
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Avoid the blockchain white elephant—that beautiful and useless blockchain...
The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. In our recent survey of over 300 senior...
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To get value from process automation in your organization, you must maximize...
Robotic process automation (RPA) vendor NICE has been working with RPA for 17 years. Attended (desktop) automation was the main thrust for NICE initially; unattended robots joined along the way. NICE...
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Don’t be bullied by your procurement department—choose the correct engagement...
IT development projects are complex affairs. They are prone to budget overruns and delivering fewer benefits than anticipated. With so much money at stake, it is important that you, the CEOs and...
View ArticleTelco leaders must comply with new UK 5G rules and ensure their partner...
5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the possible issues of collaborating with Huawei....
View ArticleUse crowdsourcing to inject creativity into cutting-edge IT project work
One of the biggest trends in computing is the shift from “normal” programming to data-driven work like machine learning (ML) plus analytics and statistical algorithms. This is where computers’ actions...
View ArticleEnterprise leaders must build the three pillars of hyper-productive work to...
HFS, in conjunction with Infosys, surveyed 100 C-level executives and functional heads across the globe to understand how they are evolving their enterprises to meet the changing business environment....
View ArticleWhen you think of Redwood software, don’t think “RPA”; think “finance...
When an area becomes hot, many vendors want to be in it, but when it cools down, they start reconsidering labels. In the case of robotic process automation (RPA), we’ve seen myriad vendors hailing from...
View ArticleCOP26 will bring greater scrutiny on businesses’ sustainability; executives...
In January 2020, HFS predicted that the sustainability services space would boom in anticipation of the demand leading up to and following a critical COP26, the UN’s next climate summit (Glasgow,...
View ArticleIndustrial IT projects must plan for providing and maintaining operational...
Industrial customers (in manufacturing, energy, utilities, and so on) have been sharing with us the experiences and challenges of their major IT projects and interactions with service providers. was...
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Life sciences third-party service providers, support your clients by driving...
As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to follow suit. The life sciences industry is...
View ArticleService providers should be scrambling to digitally transform the Indian...
Service providers digitally transforming a sport is a common press release headline, but the Indian Premier League (IPL) cricket tournament has yet to see any real attention from providers, despite a...
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