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Salesforce clients must recognize Infosys’ growing Salesforce capability: the...
In February 2020, Infosys announced its intention to acquire Simplus, a Salesforce services Platinum partner in the USA and Australia. Simplus delivers consulting and implementation services for...
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AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC...
80% enterprise AI leaders are expecting AI to span across businesses: AI governance, risk & compliance [GRC] and lifecycle management practices are becoming critical In a recent HFS study, more...
View ArticleClients must find partners with experienced talent pools to enjoy ServiceNow...
The ServiceNow market continues to be a key battleground for the provider community, particularly as enterprise demand far outstrips the supply of talent. Any successful engagement relies on having a...
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Service providers should maintain a cautious approach to deploying a...
In 2012, Rolls Royce celebrated the 50th anniversary of its “Power-by-the-Hour” service offerings. Power-by-the-Hour, a Rolls-Royce trademark, is a complete engine and accessory replacement service...
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Prioritize operations management to drive Industry 4.0 implementations
HFS recently published the HFS Top 10 Industry 4.0 services report, in which we analyzed 21 leading global service providers in the Industry 4.0 service space. We found interesting use cases and...
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Providers must act; creaking IT and emergence of mid-tiers means competition...
The banking and financial services (BFS) industry desperately needs change—HFS analysts recently discussed how banks’ creaking IT is coming under the spotlight. Incumbents are running out of time to...
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Focus on fully delivering on your ambitious insurance vision, says industry...
Across property and casualty (P&C), life and annuity (L&A), and reinsurance insurance segments, carriers are seeking new ways to grow profitably and serve customers better through technology...
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The BFS sector’s laggards need to stop only seeing uncertainty in sustainable...
Many investors still make excuses for not moving toward sustainable endeavors, often citing the uncertainty surrounding the technology, policies, and environments required to transform. While some...
View ArticleExecutives must focus on improving customer journeys – Wipro’s acquisition of...
As customer experience (CX) becomes one of the overused and underdelivered words in our corporate lexicon, it’s still undeniable that CX and, increasingly, employee experience (EX), are incredibly...
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CX Providers must shift to digital integrated business services -...
Customer experience is becoming the key differentiator for companies’ competitiveness. HFS recently attended Teleperformance’s India Analyst Day event in Mumbai and learned how this service provider is...
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Find a method to the madness to stay at the edge of innovation
Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we produce, deliver, and consume goods and...
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Security service providers need to target the overstretched security of state...
Ransomware has been making big headlines recently; the attacks are growing in number and complexity, and they are approaching from a variety of vectors. The latest areas dark forces are targeting are...
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Leverage AI solutions to optimize cost and improve control strategy for...
The global oil and gas (O&G) industry is in turmoil due to oil price declines and growing demand for cleaner energy resources. IMF announced cuts in 2019 and 2020 oil price forecasts and indicated...
View ArticleBFSI firms must update their approach in order to measure and manage climate...
The first step for all business leaders looking to futureproof their operations against the climate change risk is engaging with the right partners—across enterprises, academia, policymaking, service...
View ArticleITMS AND BPO CONTRACT ANALYSIS—Q4 2019
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts...
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Rethink embedded and semiconductor engineering services portfolios to cater...
With the advent of new-age technologies, enterprises across industries are increasingly looking for automated systems, real-time connectivity, and intelligent decision-making functionalities for...
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Enterprise AI leaders must consider two ways to scale up the low-code AI...
The most recent HFS surveys (December 2019) on the adoption of AI, analytics, and automation revealed that the biggest challenge enterprise leaders are facing with these Triple-A Trifecta technologies...
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Invest in Customer Data Platforms to Propel the OneOffice Experience
A new value proposition for Tech Mahindra is “BORN” In November of 2019, IT and BPO giant Tech Mahindra issued a press release that it acquired a leading digital transformation agency, BORN Group. As...
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Manufacturers should focus on supply chain visibility and risk management...
The world is facing one of the biggest crises of the twenty-first century due to the recent outbreak of COVID-19, which has affected millions of people around the globe, including causing thousands of...
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Organizations must learn how to work in this new paradigm of enforced home-...
The jury is out on whether home-working is more productive than office-working. There are studies for and against, and others that are inconclusive. However, that doesn’t matter anymore; due to the...
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