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Don’t you wish you’d done more? The digital workforce that wasn’t finally has...
Well, we can’t deny it was noisy, loaded with more hype than a Vegas heavyweight boxing match, and backed by more investment dollars than the GDP of a small country. Yes, folks, that was quite the...
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Enterprise executives must look to providers for continual learning...
A short while ago at an HFS event, we had a candid conversation with a group of enterprise executives eager to embrace continual learning—or at the very least, ensure their team had the tools and...
View ArticleEnterprises must get creative with experience strategy to survive COVID-19
Now that COVID-19 has been officially declared a global pandemic and its effects are reaching an undeniable scope worldwide, we are seeing quick and drastic changes to the way people are living their...
View ArticleDon’t ignore sustainability because of COVID-19—it will be a differentiator...
COVID-19 has brought with it an undeniable need for action and for humanity to be at its best. But many are also worrying about COVID-19’s effect on the world’s capacity for addressing climate change,...
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COVID-19: Technology providers must support government and healthcare...
In our situation, individual contributions are no longer sufficient. Businesses, communities, and governments can achieve more by coming together to tackle the COVID-19 pandemic. In most regions,...
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Technology, media, and telecom—it’s your time to shine. “Digital...
The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media, and telecom (TMT) sectors. Social...
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COVID-19 will impact supermarket supply chains: producers of nonperishables...
The average consumer’s panic response without proper knowledge of situations wreaks havoc in grocery stores and big-box retailers like Walmart and Target. Most concerns stem from basic human needs:...
View ArticleOil and gas execs: look to these three priorities to deliver value and...
Historically, the oil and gas industry has responded to oil price peaks by spending capital to boost production, while responding to troughs by withdrawing capital and slashing operating costs. Facing...
View ArticleThe CISO talent crisis: Enterprise leaders must nurture and protect their...
We’re all aware that cybersecurity threats are constantly developing, and the frontline for enterprise protection is commanded by the ever-faithful CISO. Cybersecurity talent is in high demand, and in...
View ArticleCrack your cloud-data integration conundrum with co-innovation
Cloud data ingestion is the bane of every company trying to run large-scale analytics and ML programs. Every global business wants to have data-driven analytics built into the core of their...
View ArticleHFS Top 10 Digital Associate Products
Taking a OneOffice approach to enterprise operations requires a shift to focus on both the human elements of business and intelligent technology to support human experiences. We’ve been following the...
View ArticleAgile project managers must find partners with the brains and brawn to...
These days, everything is agile—even if it isn’t. The drive for Agile and DevOps has rapidly expanded the pools of contracts we see where executives are throwing money at modernizing IT infrastructure...
View ArticleTHE HFS HOT VENDORS REPORT Q1 2020
The HFS Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the Digital OneOfficeTM. HFS analysts speak with numerous exciting startups and emerging...
View ArticleIgnore blockchain at your peril, but don’t drive blindly
Distributed ledger technologies, including blockchain, promise to change business models fundamentally and are potentially as significant as the impact of the internet itself. Blockchain became a...
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Will COVID-19 put the nail in the coffin of the legacy contact center?
The coronavirus pandemic is exposing an outsourcing industry that has been wildly unprepared for an event like this in many ways, and the contact center BPO industry is no exception. India and the...
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Learn how Accenture’s clients are actively exploring applied intelligence for...
During Accenture’s recent Tech Symposium event, it presented its 2020 Tech Vision and gave a platform to its most innovative clients to share best practices from their journeys to digital...
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Service providers should understand the changing business dynamics of the IoT...
We recently published HFS Top 10 IoT Services and HFS Top 10 Industry 4.0 services, in which we assessed leading service providers in this space. As a part of the evaluation, we interviewed several...
View ArticleBe mindful of your workplace ecosystem when assessing digital associates for...
Enterprise executives must consider all aspects of their company and industry to select the best fit digital associate (DA) for their needs. In the HFS Webinar Propel Your Business Operations “Straight...
View ArticleCOVID-19: Outsourcers must ensure they’re better prepared for the next crisis
It’s fair to say that the business continuity plans of outsourcers have been under considerable pressure over the last three months. COVID-19 fueled an unrivaled level of panic around the globe as...
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Leverage blockchain applications to fight COVID-19
Millions infected and thousands dead—welcome to the new normal of the twenty-first century caused by the COVID-19 pandemic. COVID-19 has affected all continents of the globe except Antarctica. No...
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