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Focus on integrated manufacturing to improve manufacturing operations
Around the globe, manufacturers are facing cost pressure due to competition and demand uncertainty. With the advent of Industry 4.0, manufacturers are focusing on low-volume manufacturing with more...
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The retail and logistics industries must look to AI to prepare their supply...
The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business functions. Governments worldwide have...
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Reimagine your manufacturing operations continuity plan in the light of COVID-19
HFS is exploring how different aspects of manufacturing react and can respond in a crisis like COVID-19. Recently, HFS published an article in which we recommend ways for manufacturers to realign their...
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Don’t overlook China for manufacturing outsourcing because of COVID-19 supply...
The world’s manufacturing activities have taken a big hit from COVID-19. The outbreak of the disease in China and its subsequent spread to Europe and North America have forced manufacturers to shut...
View ArticleSome vendors are stepping up to the mark by providing free access to home...
Many families are now stuck at home with kids who they must try to keep occupied and, hopefully, keep learning. Challenges have already emerged worldwide as educational institutions rapidly moved a...
View ArticleService design and design thinking efforts must recognize every end user; the...
Project teams, and the leaders who are building them and the surrounding talent pools, must reaffirm whether they’re asking the right questions for service design and design thinking. Are they really...
View ArticleHFS Top 10 Salesforce Services 2020
WHAT THIS Top 10 REPORT COVERS In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers. This includes their skills across the HFS...
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Don’t let your 5G plans go up in flames as COVID-19 and 5G conspiracy...
5G is hitting the headlines again. Recent incidents in the UK were allegedly spurred by social media posts, branded “the worst kind of fake news” by National Health Services (NHS) England’s national...
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F&A BPO buyers must consider the current technology climate and the...
Outsourcing models must be able to support change and be strategic, future oriented, agile, scalable, automated, and cost effective. In the Nearshore Americas Expert webinar on January 30, 2020, six...
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Supply chain leaders must address modern slavery to mitigate risk and save...
Consumers are increasingly holding businesses accountable for their whole value chains—from emissions and business disruption to the alarming rise of modern slavery. Every year, more than 9 million...
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Mortgage innovation cannot stop at the front office! Lenders must beat down...
In the 10+ years since the global financial crisis, loads of regulations have been put in place to make mortgages safer for all involved. While mortgages in the US are now much less risky, the cost of...
View ArticleDevelop 3D printing services for continuity planning in manufacturing and...
Our Industry 4.0 Services Top 10 report found service providers’ 3D printing solutions generally lacking maturity. Some were mature, but many were still developing their capability; until now, that...
View ArticleBuilding collaborative partnerships is key to success in the automotive industry
The automotive sector is as complex as it is competitive, dominated by giant companies trying to wrestle market share away from their competitors. One way that leading brands are differentiating is by...
View ArticleBig Pharma Must Invest in Distributed Ledger Technologies to Secure Their...
The pharmaceutical industry has a huge issue on their hands because, according to the Worldwide Health Organization, sketchy drug provenance processes and systems have fueled a reality where “1 in 10...
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To drive patient-centricity, the life sciences industry needs to stop acting...
The life sciences industry must balance intense margin pressure with significant reputational risk. The industry has to transform while simultaneously managing pricing pressures, low R&D returns,...
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If you plan to automate processes with SAP, consider SAP’s evolving...
HFS endorses a toolbox approach for integrated automation, where the processes and applications, not the tool in hand, should determine the route forward. The most frequent use cases for robotic...
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Leverage smart city solutions to fight an outbreak like COVID-19
The outbreak of COVID-19 has shown the importance of a digitally enabled city infrastructure in tracking and tracing the pandemic and acting accordingly. With the advent of IoT, the “smart city” has...
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Keep it simple and cost-effective for travel and hospitality clients during...
Even before our current pandemic, we knew the travel, hospitality, and logistics (THL) industry was “behind the curve in some investments, notably in modernizing legacy technology.” Due in part to...
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Front-office service providers must leverage smart investments to weather the...
When we wrote about the legacy contact center’s demise, it was with an optimistic view that in the long term, smart companies work with their partners strategically and develop smart CX strategies, rid...
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Manufacturers must use the four-factor prioritization guideline to evaluate...
The latest HFS Industry 4.0 Top 10 (December 2019) revealed that manufacturers prioritize domain depth and consulting-driven approaches when they evaluate transformation partners. Quite rightly so; in...
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