Market Index Q4 2019
This report provides: A revenue performance review of the leading service providers during calendar 2019. A look at the key events and activities that impacted the market over the last three months,...
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Recovering from COVID-19 will involve finally fixing your organization’s data...
In a recent HFS study surveying 631 enterprises, smart analytics emerged as a top three spending priority, and AI was among the top five technologies (Exhibit 1). Business leaders must prioritize data...
View ArticleUse COVID-19 as an opportunity to expand your healthcare solutions portfolio
The global COVID-19 infection count has surpassed two million cases worldwide, and casualties have been growing exponentially, with over 200,000 reported at the time of writing. As the global...
View ArticleEnterprises should get used to constant process evaluation and WFH practices...
COVID-19 is introducing a whole host of new challenges for enterprises; the lessons we take from this crisis should be lessons we hold onto long after it ends. Although COVID-19 is likely the most...
View ArticleImpact of COVID-19 on the Global IT/BPM Industry
What you’ll get to know from this report: The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the...
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Prepare now for a splurge on Industry 4.0 services after COVID-19
Providers we’re speaking to during the ongoing COVID-19 crisis are united in the view that their clients will press pause on their Industry 4.0 roadmaps—with only the bare minimum adoption of emerging...
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Retail and CPG firms must meaningfully apply integrated automation...
Mars shares its response to today’s paradigm shock The COVID-19 business environment is a paradigm shock for all industries, and it has become an existential crisis for many companies. If the...
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Service providers need to prepare for the impact of COVID-19 on the services...
One of the words that you will hear the most when people discuss any market and COVID-19 is “uncertainty”—uncertainty about the scale of the impact, and uncertainty as a killer of market confidence and...
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Diverse and inclusive talent pools, business continuity, and logistical...
For years, the enterprise and provider communities have taken working from home initiatives as a “nice to have” rather than a pivotal construct of the future of work. However, aside from the few who...
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Keep blockchain investments real to get beyond a successful but useless POC
Musings from EY’s 2020 Virtual Blockchain Summit Blockchain promises “creative destruction” through disintermediation, but that is a long-term vision; only 6% of executives we surveyed are leveraging...
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Healthcare ecosystems must rally around proven partners during COVID-19 to...
COVID-19 demands a new level of data gathering and management; most experts agree that contact tracing built on mass testing and vaccination will be the backbone of any exit strategy. While new...
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Learn from the Paradigm Shock: Ignore BCP/DR at your own peril
The IBM GBS story to scale WFH post Covid-19 The world changed overnight and the new abnormal is here! The one critical but obvious lesson is to be safe, not sorry. In the post Covid-19 world,...
View ArticleDevelop transformational Jedis to drive change in your business, says...
HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client examples, and plans with its new funding. While...
View ArticleHFS Highlight: Zensar introduces ZenTrust and ZenCare to help clients through...
At a time of extreme uncertainty, it’s never been more critical to have the right technology partners in place to bring a degree of stability and predictability to enterprises. Most organizations have...
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If you’ve been wondering how Microsoft’s RPA is taking shape, wonder no more:...
Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA). In the interim between Satya Nadella’s announcements at Microsoft...
View ArticleHFS Highlight: Atos brings US-based AI and data science capability into its...
Industry 4.0 means a lot of things to a lot of different people. The most consistent and cohesive narrative from our conversations with providers and their industrial clients is that Industry 4.0 is a...
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CIOs must balance the new without throwing out the old tools that still add...
The challenge many CIOs face is racing to upgrade legacy systems and embrace new working practices while also identifying practices and technologies that are old but still add value to the business....
View ArticleProviders must show clients they’re taking talent development seriously—big...
In a world of increased complexity, developing skills and internal talent has become a process of constant transformation for service providers and consultancies. Many are leveraging internal training...
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Enterprises - evaluate IT service partners as viable options for contextual...
HCL differentiates in three areas for its in-house artificial intelligence products: partnership ecosystem, solutions roadmap, and pricing model Service providers are on the front lines of emerging...
View ArticleKeep an eye on COVID-19 drone use cases for future business opportunities
As social distancing and lockdown become the new normal, the world (authorities and enterprises) is looking for a “no-touch” medium for businesses and day-to-day operations. The drone has shown a lot...
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