INFOGRAPHIC: COVID-19 IMPACT ON THE GLOBAL IT/BPM INDUSTRY
The world changed overnight and the new abnormal is here! Following the escalation of COVID-19 to that of a pandemic, HFS reached out to the global service provider community to understand how they...
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Service providers must align their offerings with BFS clients’ partner...
HFS has previously discussed how creaking IT systems and ongoing pressure from emerging mid-tier providers intensify competition for banking and financial services (BFS) deals. Exhibit 1 shows how BFS...
View ArticleEnterprise leaders serious about development quality need to stop paying lip...
We are compiling our Agile Software Development Top 10 report, which rates service providers’ capabilities at delivering their clients’ agile dreams. As HFS conducts reference calls with executives...
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COVID-19 will stall IoT, 5G, and edge spending: Telcos are the exception, and...
Three intertwined technologies—the internet of things (IoT), 5G, and edge computing—are all about to see a massive stall in spending, according to fresh HFS Research data from major enterprises dealing...
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Even if IT is from Mars and business is from Venus, they must work together...
Old Mutual prioritizes IT and business collaboration to drive RPA success Remember that cheesy relationship guide from the early 90s, Men are from Mars, Women are from Venus. A Guide to...
View ArticleIt’s time to level up the focus on IoT: IoT will be the backbone in the fight...
Emerging technologies have played a significant role in helping to prevent the spread of COVID-19. Among them, IoT—particularly when combined with other emerging technologies like cloud, blockchain,...
View ArticleHFS Top 10 Enterprise Blockchain Services 2020
WHAT THIS REPORT COVERS Distributed ledger technologies, including blockchain, promises to fundamentally change and disrupt business models, potentially as significant as the internet itself. HFS...
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Make security spending a priority during COVID-19: Enlist security service...
HFS compiled its first COVID-19 survey data, which a sample size of 600 respondents, including 100 enterprise executives. COVID-19 is a fluid topic, and we expect to repeat this survey. The data...
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Accenture has added an arrow to its quiver with its Revolutionary Security...
Accenture announced its acquisition of Revolutionary Security and bolstered its armory in doing so. It should not be surprising that Accenture has made another security acquisition and that the feeding...
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Salesforce services providers must understand that client satisfaction,...
Salesforce services clients tell us that the top reason for selecting a service provider is client reference feedback—not the marketing blurb you can present during the RFP process, nor how many...
View ArticleDevelop digital customer tools that are seamless for customers and employees
Given these challenging times for both consumers and enterprises, the interface between customer service employees and consumers has become increasingly important. As call centers struggle to adapt to...
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Balance short-term survival during COVID-19 with a long-term talent strategy:...
Technology and enterprise demands are advancing at such a rate that even the most established service providers are struggling to source the necessary talent. This is likely to worsen thanks to...
View ArticleMarket Analysis of Enterprise AI Products from Leading Service Providers
What this Market Analysis Report covers This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service...
View ArticleHFS Top 10 Data Science and Machine Learning Platforms
As we race toward a digitized, hyperconnected, and automated future, the demand for products and services that can support those needs grows. Enter the data science (DS) and machine learning (ML)...
View ArticleSourcing teams must look for strong regional teams - Capgemini shores up...
The talent crunch is biting deep for any providers building a services business around ISVs—pushing delivery partners to loosen purse strings and invest in developing and acquiring brains and brawn....
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Any repeats of the Cognizant Maze attack will have significant ramifications...
COVID-19 has forced organizations to increase their surface area to support a larger dispersed workforce, giving hackers more opportunity to inflict damage. The recent Maze ransomware attack on...
View ArticleSalesforce clients should keep abreast of Cognizant’s continued investments...
Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition Executives embarking on a Salesforce or CX services engagement need to keep abreast of Cognizant’s acquisitions to...
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Providers must look to blockchain to fix the lack of supply chain...
With employers scrambling to purchase IT equipment to facilitate remote working, households stockpiling toilet rolls, and manufacturers struggling to remain operational, global supply chains have never...
View ArticleSalesforce services providers must address the talent crisis to improve CSAT
The demand for Salesforce services continues to pick up pace, placing pressures on providers to ramp up skills to meet growing demand. The HFS Salesforce Services Top 10 Report, 2020, included analysis...
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Enterprises look to the cloud and cybersecurity to get them through...
For years now, enterprises have focused on investing in cloud services. It’s been a gradual and, in some cases, lethargic process of migrating legacy applications to bring the touted benefits of...
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