It Is About Intelligent Automation, Stupid!
In the wake of Blue Prism’s successful IPO, industry stakeholders might be forgiven for reiterating the virtues of RPA. However, an attendee at the recent HfS European Services Buyer Summit in...
View ArticleWhat Happened to BPO and What Is Truly Coming Next?
Digital disruption is here. It’s real and the BPO industry is not immune to it. BPO is experiencing unprecedented change in its journey from being a great vehicle for cost improvement and efficiencies...
View Article10 Tips for SuccessFactors Service Providers
SAP SuccessFactors services is a growth market, representing approximately 45% growth year on year, based on the responses of the service providers in our SuccessFactors Services Blueprint report....
View ArticleAdvice for SAP SuccessFactors Service Buyers
Enterprises are looking to standardize their HR process and simplify their application environment across multiple sites. Adopting a SaaS solution is an increasingly popular choice and enterprises with...
View ArticleSolving the Social Customer Experience Puzzle for Service Buyers
Many enterprise executives are on a mission to build a social customer experience in a way that improves customer satisfaction, loyalty and retention. They realize that social media should be used...
View ArticleHfS Blueprint Report: BFS Analytics Services
HfS Research is launching our inaugural Analytics Services Blueprint for the banking and financial services industry vertical, presenting a comparative analysis of the innovation and execution...
View ArticleUtilities on the Brink of Disruption
HfS recently attended the International Utilities and Energy Conference (IUEC) 2016 in Madrid, hosted by Accenture. This annual conference brings together over a hundred C-level and senior executives...
View ArticleBeing As-a-Service in Supply Chain Management
HfS recently completed a Blueprint report on Supply Chain Management As-a-Service examining the solutions of fourteen service providers. In the course of researching this Blueprint, we were able to...
View ArticleMarket Index Q1 2016 - Update
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2016. It provides: An update of HfS top line market forecastA revenue performance...
View ArticleReal-Time Data Analysis at the Point of Care in the ICU
Clinicians in the intensive care unit (ICU) often work with critically ill patients in a limited space, and need to make quick decisions at that point of care. The environment includes an increasing...
View ArticleIBM Culls the Pack of Salesforce Partners by Buying Bluewolf
It can’t be easy running the Salesforce Partner Program at the moment. Just when you start the program for the new fiscal year there is further consolidation of what was an ever shrinking pack of...
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Scaled Acquisition in Engineering Begins as HCL Purchases Geometric
We predicted in our 2015 Engineering Services Blueprint Report that mergers and acquisitions will be the flavor of the year as the engineering marketplace becomes more strategically important to...
View ArticleGlobal F&A BPO Market Size and Forecast
This study provides HfS latest market size and forecast of the global F&A BPO Services market. Based on market data through to March 2016. It provides size and forecast for the market by major...
View ArticleIndia’s BPO Industry Seeks to Write off its Legacy with its First Indo-US Summit
HfS Research led and attended sessions at this event where BPO Service providers, buyers and advisors gathered to discuss the future of the global BPO industry and promote US investment in Indian BPO....
View ArticleKLM Uses Facebook Messenger to Stimulate Customer Interactions
The easiest way to improve customer satisfaction is to make doing business as simple and effortless as possible. Last week KLM announced the ability to access flight itineraries, get check-in...
View Article12 Ways to Survive the Race to Irrelevance
In March 2016, HfS hosted its 11th Working Summit for services buyers at Gonville and Caius College, Cambridge University. This two-day event focused on the current inflection point bearing down on...
View ArticleDesign Thinking Can Save the Services Industry From Obsolescence
On March 10, 2016, HfS Research hosted a webcast panel discussion to explore "How Design Thinking can play a role in saving the outsourcing services industry from obsolescence." We have an industry of...
View ArticleSyngenta & Capgemini Bring their People Together to Advance Operations
This case study explores what makes the Syngenta Business Services and Capgemini sourcing engagement successful -- over 12 years. Syngenta's corporate name was born in the combination of "syn" for...
View ArticleStrategic Analysis of Outsourcing Deals Announced in March 2016
This is the March 2016 edition of our outsourcing deals analysis. In March of 2016, we came across the details of 52 large deals in the public domain. This PoV analyzes those deals for the key lessons...
View ArticleThe “Real” Influencers in Sourcing Are Buyers Who Tell The Story
Last week, WNS hosted its annual influencer day in New York City, and explored how it delivers on its tag line to “Extend the Enterprise”—today and the “next” day. The agenda included a snapshot of...
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