Atos Aims to Orchestrate the As-a-Service Economy
Atos just held its first ever global analyst event in North America to showcase its ambitions following on the acquisition of Xerox’ ITO business, Unify and the Worldline IPO all in the last year. As a...
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Are Service Providers and Advisors Doing Enough to get Digital into F&A...
Finance and accounting outsourcing is a prime candidate in the industry for a “reimagining.” It’s time to get to the next generation of services evolution—As-a-Service delivery. F&A services buyers...
View ArticleUtility Regulators Play the Cloud Catch-Up Game
Regulation is an important hurdle for utility executives to clear when looking to make investments in new processes and technologies. Many executives feel regulation holds back innovation and hampers...
View ArticleHfS Blueprint: Finance As-a-Service 2016
The Finance & Accounting As-a-Service Blueprint for 2016 is a refreshed look at the business process services market for F&A. This Blueprint builds on the Progressive F&A BPO report we...
View ArticleHave HRO Service Providers Tapped into the Power of HCM Analytics?
It goes without saying that the HR market has experienced a huge disruption through the use of cloud-based HCM platforms. The reporting and automation on offer have fundamentally changed the way HR...
View ArticleHfS Webinar: Finance in the Digital Age
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future look...
View Article#CXforum: Can Enterprises Automate Better #CX?
Automation and the use of software robots can dramatically transform back-office enterprise operations, but there is also a strong role in support of customer-facing CX initiatives as well. When the...
View Article#CXforum: Gut-feel doesn't cut it - measuring true ROI of #CX Initiatives
Every enterprise wants to deliver a better customer experience to its users and consumers, but how do you measure the effort? Is there a way to meaningfully, and financially, measure the ROI of...
View Article#Cyberchat: Cyber Threats of 2016 with Matt Devost of Accenture
Each episode of the HfS #Cyberchat features HfS Research analyst Fred McClimans going head-to-head in a discussion with a fellow industry insider, delving into the threats, the tools, and the...
View ArticleSaaS Service Providers Need to Align with As-a-Service Ideals
Demand for SaaS services is growing. Enterprise buyers realize that they need services that span the HfS SaaS services Value Chain to ensure a successful SaaS deployment experience. Saas service...
View Article#Cyberchat: Cyber Risks, Behavior, and Talent with IBM's Michael Montecillo
Each episode of the HfS #Cyberchat features HfS Research analyst Fred McClimans going head-to-head in a discussion with a fellow industry insider, delving into the threats, the tools, and the...
View ArticleReassessing the HfS Intelligent Automation Continuum
The technologies included within the HfS Intelligent Automation Continuum are evolving at a rapid rate today as are the market positionings of the various sofwtare vendors. To account for these...
View ArticleAccenture Expands Global Cyber Ops with a BANG!
Accenture has opened a new cyber security facility in Bengaluru, India, with the opening of its Cyber Fusion Center. In the process, Accenture has hinted at the future of managed security services:...
View ArticleHfS Blueprint: Contact Center Operations 2016
The Contact Center Operations Blueprint is our inaugural Blueprint in this market, presenting a look at the evolution of the Contact Center Operations market to a more agile, consumer-centric...
View ArticlePredictive Analytics, Outcomes and Scalability: Keys for SuccessFactors
SuccessFactors recently hosted its Influencer Summit for analysts in San Francisco. Through the general business updates, the SuccessFactors platform, and the partnership program, president Mike...
View ArticleSyntel Is Driving a Holistic Approach to Intelligent Automation
Syntel’s SyntBots® automation platform addresses the challenges of organizations moving toward the As-a-Service Economy by offering a holistic approach to Intelligent Automation. It ranges from...
View ArticleMindtree’s Agile Delivery Supports the Journey to the As-a-Service Economy
Technological innovations such as cloud services and Intelligent Automation are enabling business model disruption, reducing the time it takes to bring new products and services to market. Amidst these...
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Infosys Confluence Spotlights Delights that Need Cohesion
The San Francisco Infosys Confluence Summit for Infosys services clients, selected sourcing advisors, and industry analysts, has taken on a cultish culture, vaguely reminiscent of Salesforce’s...
View ArticleSupply Chain Management Requires Control in Addition to Visibility
The supply chain management (SCM) BPO market leads the BPO evolution from the legacy operational model centered on labor arbitrage and process excellence to the emerging As-a-Service delivery model,...
View ArticleAutomation Requires More Than Digital Inputs
The HfS Intelligent Automation Continuum is getting ever more crowded as new propositions, and new companies are coming to the fore. Two of the three dimensions of the further evolution of the...
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