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Verticalized AI in a Box Use Cases Hold the Key to Fast, Competitive AI
Enterprise AI is verticalized by default—business is the context Business leaders can leverage an “AI-in-a-Box” approach quickly to build disruptive, AI use-cases for first-mover competitive advantage,...
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Deploy a smart recruitment strategy and resource training in telecom...
The telecom sector is going through a major transformation enabled by emerging telecom technologies (network automation, connectivity, and virtualization) and digital technologies (RPA, AI, and IoT),...
View ArticleThe HFS Hot Vendors Q1 2019
The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging...
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Five Design for Trust Next Practices Crucial to Build AI Usecases
Trust is the crucial fulcrum for any AI leverage An HFS study on machine learning (ML) adoption shows that more than 50% of respondents indicate that proven security is critical to gaining their trust...
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Preparing for AI at scale: How an enterprise is using LTI’s Mosaic to raise...
Deploying machine learning at a global scale is a growing challenge for AI adoption Our recent research into machine learning found that enterprises are bullish about AI adoption—expecting machine...
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Atos must quickly step outside of its comfort zone to use Syntel for...
HFS Research attended Atos’ 2019 Global Analyst Summit in Boston, its first update to the global analyst community since its $3.4B acquisition of Syntel in July 2018. Our previous analysis from the...
View ArticleMarket Index Q1 2019
This report provides: A revenue performance review of the leading service providers during calendar 2018. An update of HFS' top line market forecast. A look at the key events and activities that...
View ArticleITMS AND BPO CONTRACT ANALYSIS Q4 2018
There has been a major shift in outsourcing contracts: The number of ITMS-BPO contracts decreased by 6% in Q4 2018 compared to the previous quarter. The total contract value (TCV) and annual contract...
View ArticleTop 100 outsourcing contracts of 2018
Transition phase Although the outsourcing model is going through a period of transformation, it is still an important part of the IT and business services market, but the cost saving and efficiency...
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Accenture is officially a full service digital advertising and marketing...
Accenture just scooped up Droga5 , AdAge and AdWeek’s "agency of the year.” It rounds out a digital experience design capability featuring others like Fjord that has easily become the envy of the...
View ArticleSourcing executives must warm up to shoring in Mexico
Despite the headline-grabbing parlance of the US president, Mexico is shaping up to be the hottest new sourcing destination. With the proximity and time zone to cater to the US market with relative...
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Differentiate innovations in technology and pricing to thrive in telecom...
In 2018, we conducted research for the first HFS Top 10 Telecom Engineering Service Providers 2018 report, which outlines client buying behavior in the telecom engineering services market. The process...
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AI Key Value Metrics you must Define to Measure Business Impact
A recent HFS study on machine learning (ML) adoption, shows ML one of the biggest categories of AI techniques and applications. About 63% of enterprise respondents (see Exhibit 1) mentioned they see...
View ArticleCybersecurity must be a critical element of your IoT strategy - or suffer...
It’s now very much in vogue to stick sensors and processors in just about every new device being rolled out—even your shoes aren’t safe. This ever-expanding use of IoT to deliver solutions means that...
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Automators Anonymous: The HFS Intelligent Automation Roundtable vents,...
After declaring RPA as a gateway drug for intelligent automation (IA), it was only a matter of time before we reached the stage where practitioners felt like they were at an AA meeting. AA standing for...
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Future-proof your core insurance platforms by preparing for hyperconnected...
Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug in exactly where their customers need...
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Solve your AI talent challenges with crowdsourcing and gamification: Five...
Are you asking the right questions regarding AI talents? Most likely not. An HFS study on machine learning (ML) adoption shows that more than 50% of respondents indicate that they need more and more...
View ArticleWhy it’s important to understand Alight’s new capabilities in Workday...
The Workday service partner ecosystem is relatively small, with fewer than 50 partners to consider for service engagements. Wipro acquired one of the partners, Appirio, in 2016. As well as a Workday...
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10 imperative actions to get ahead of People, Power, and Politics in AI
The biggest challenges in scaling up AI have nothing to do with the algorithms from innocent math geeks Two -thirds of respondents to an HFS study on machine learning (ML) adoption indicate that...
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Make Sure Your Service Provider Is as Invested in Sustainability as Your...
Many conscientious enterprise leadership teams are rapidly upping their sustainability game as their customers start demanding nothing less – traceable goods, ethical practices, low carbon footprints,...
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